Emily Dellow
Yaroomba,Queensland
Summary
I'm currently a manager at McDonald's while doing my double degree of Psychology and Criminology at University. Skilled in team leadership and complex problem-solving, adept at driving performance and streamlining processes. Achieved significant improvements in safety procedures and cost management, demonstrating strong verbal communication and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
06.2020 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Receptionist
Mazda
03.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Coolum State High School
Coolum Beach, QLD10.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
Certification
Certificate IV in Crime and Justice studies
Timeline
Manager
McDonald's
06.2020 - Current
Receptionist
Mazda
03.2020 - 12.2020
High School Diploma -
Coolum State High School
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