Emily Dent
Balwyn North,VIC
Summary
I have been making coffee for 18years. I bring a wealth of knowledge and experience to a barista position. I am passionate about coffee and making memorable experiences.
Overview
4
4
years of professional experience
Work History
Barista
Liminal, Mulberry Group
04.2024 - 10.2024
- Prepared coffee in busy environment to highest standard
- Produce consistent latte art under busy high stress environment in Melbourne's CBD
- Work quickly & efficiently under high pressure with team of exceptional baristas
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during busy periods to maintain professional, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Retail Assistant
The Fabric Store
03.2023 - 05.2024
- Assist customers in choosing fabrics for various sewing projects
- Understanding fabric requirements for various sewing projects
- Understand garment construction and pattern making to help customers with their various sewing projects
- Store cleanliness and visual merchandising
Retail Stylist
Assembly Label
12.2022 - 02.2023
- Assist customers purchasing clothing in fast pace environment
- Assist customers styling pieces and suggesting outfits
- Back of house cleanliness
- Store operations & processes
- Open and Close procedures
- Store cleanliness and visual merchandising
- Christmas Casual
Food Runner / Section Waiter
Chancery Lane Bistro
12.2020 - 09.2022
- Run food to tables in a timely manner, understand tasting notes, work with chefs to assist timely management of all food for the restaurant to make it to assigned tables at the right time
- Exceptional customer service
- Back of house duties – polishing cutlery, plates
- Keep stock of coffee and tea
- Run a section of 6 - 8 tables double booked, ensure customers are out within their 2hrs sitting ready for the next booking
- Greet and seat customers
- Take orders for a la carte menu, chefs menu
- Assist functions
- Wine service
- Uphold restaurants 5 – star ratings
- Professionalism
Education
Associate degree - Fashion Design & Technology
RMIT – Brunswick Campus
12-2024
Cert IV - Fashion Design & Technology
TAFE – NSW
11-2012
Cert III - Business Administration
TAFE – NSW
12-2011
Skills
- Speciality Coffee Preparation
- Latte Art
- Grinder Knowledge
- Uber Milk Knowledge
- Exceptional Customer Service
- Leadership
- Professional
- Management and people skills
- Efficiency
- Systems & Processes
- Cleanliness
- Friendly and outgoing
- Attention to detail
- Team player
- Time management
Timeline
Barista
Liminal, Mulberry Group
04.2024 - 10.2024
Retail Assistant
The Fabric Store
03.2023 - 05.2024
Retail Stylist
Assembly Label
12.2022 - 02.2023
Food Runner / Section Waiter
Chancery Lane Bistro
12.2020 - 09.2022
Associate degree - Fashion Design & Technology
RMIT – Brunswick Campus
Cert IV - Fashion Design & Technology
TAFE – NSW
Cert III - Business Administration
TAFE – NSW
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