Emily Diaconu
Campbelltown
Summary
Compassionate mental health support worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centred care and evidence-based interventions. Possesses deep understanding of mental health and behavioural sciences with ability to utilise knowledge to assist individuals in managing mental health challenges.
Overview
8
8
years of professional experience
Work History
Mental Health Support Worker
Challenge Community Services
03.2022 - Current
- Experienced being in the Team Lead position while current team Lead takes leave, over 4 weeks of experience
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
Cafe Worker
The Coffee Club
11.2020 - 03.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Cafe Worker
McDonald's Restaurant
03.2019 - 12.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Christmas Casual
Jbhifi
12.2018 - 03.2019
Part-Time Service crew/Café
McDonalds
03.2016 - 12.2018
Education
Bachelor Psychological And Social Science - Minor in Children & Community
Western Sydney University Online
Online 09.2025
Diploma - Counselling
TAFE NSW
Macquarie Fields, NSW10.2019
High School Diploma -
Macquarie Fields High School
Macquarie Fields, NSW10.2018
Skills
- Obtained Mental Health First Aid ( Valid until Oct 2025)
- First aid (Valid until March 2025)
- Medication monitoring
- Social Skills Training
- Self-Care Techniques
- Psychosocial Rehabilitation
- De-Escalation Techniques
- Suicide Prevention
- Boundary Setting
- Friendly
- Non Judgemental
- Patient Advocacy
Timeline
Mental Health Support Worker
Challenge Community Services
03.2022 - Current
Cafe Worker
The Coffee Club
11.2020 - 03.2022
Cafe Worker
McDonald's Restaurant
03.2019 - 12.2020
Christmas Casual
Jbhifi
12.2018 - 03.2019
Part-Time Service crew/Café
McDonalds
03.2016 - 12.2018
Bachelor Psychological And Social Science - Minor in Children & Community
Western Sydney University Online
Diploma - Counselling
TAFE NSW
High School Diploma -
Macquarie Fields High School
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