Emily Dibartolo
Melbourne,VIC
Summary
I am a hardworking Beauty Therapist with firm knowledge in the beauty industry from makeup application, facial waxing, tinting, customised facials including LED treatments, and full body massage. I have gained most of my experience from attending Elly Lukas College and from working for myself as a freelance makeup artist from a young age. I have always been passionate about working in the beauty industry and I am constantly learning within this industry. I aspire to work in the dermal industry in future and gain more knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Endota Spa
Beauty Therapist
10.2023 - Current
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Washed, dried and folded towels to keep laundry area and treatment rooms clean and properly stocked.
- Recommended and sold spa treatments based on client's preferences and needs.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment
- Performs treatments in a timely manner according to scheduled appointments
- Experience working in a busy environment, educating clients, extensive product and ingredient knowledge
- Experience with meeting KPI's
Customer Service Cashier
Mc Donald's
06.2019 - 12.2023
- Maintained a clean and organized workspace
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Trained new staff members on proper customer service and hospitality policies.
Grocery Team Member
Woolworths Group
09.2021 - 08.2023
- Collaborated with team members ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma of Beauty Therapy - Beauty
Elly Lukas Beauty Therapy College
Melbourne, VIC07.2023
Skills
- Cleaning and sanitation
- Guest Engagement
- Sales and Upselling
- HydraFacials
- Customer Service
- Opening and closing procedures
- Customised Facials
- Makeup application
- Remedial HLT massage
- Aroma therapy
- Waxing
- Eyebrow and eyelash tinting
- Manicure/pedicure
Accomplishments
Successfully completed a Diploma of beauty Therapy in July 2023
Certification
Diploma of Beauty Therapy
Languages
Italian
Professional Working
Timeline
Endota Spa
Beauty Therapist
10.2023 - Current
Grocery Team Member
Woolworths Group
09.2021 - 08.2023
Customer Service Cashier
Mc Donald's
06.2019 - 12.2023
Diploma of Beauty Therapy - Beauty
Elly Lukas Beauty Therapy College
Diploma of Beauty Therapy
Similar Profiles
Lahni GallagherLahni Gallagher
Endota Spa at Beauty TherapistEndota Spa at Beauty Therapist
Sarvpreet KaurSarvpreet Kaur
Beauty Therapist and Makeup and Hair Artist at Beauty Therapist And Make Up ArtistBeauty Therapist and Makeup and Hair Artist at Beauty Therapist And Make Up Artist
Farzana AslamFarzana Aslam
Senior Beauty Therapist at Freelance Beauty TherapistSenior Beauty Therapist at Freelance Beauty Therapist