Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Emily dixon

ACT,ACT

Summary

Dedicated manager and customer service representative with 10+ years of experience in providing quality service, upholding professional standards, and directing work flow in a fast-paced environment. Proven ability to maintain relationships with co-workers and customers. Hardworking, reliable, and trustworthy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager on Duty

Zone bowling
Tuggeranong, ACT
05.2024 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Audited cash registers at the end of each shift for accuracy.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Managed payroll records for accurate tracking of hours worked by staff members.

Showroom Manager

Oasis Leisure
Fyshwick , Canberra, ACT
08.2023 - Current
  • Oversaw daily operations of showroom, including staff scheduling and inventory management.
  • Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
  • Planned promotional events to attract new customers and boost revenue growth.
  • Performed weekly audits of stock levels, pricing accuracy, and display standards.
  • Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
  • Offered support and guidance to customers during their deliveries.
  • worked with minor repairs ( panel work, touch pads etc )
  • Coordinated procurement of overseas inventory

Store Manager

IPLAY AUSTRALIA
BELCONNEN, ACT
06.2022 - 08.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Assistant Manager

Hungry jacks
Woden, ACT
06.2007 - 09.2015
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.

Skills

  • Inventory Control
  • Business Development
  • Data Analytics
  • Staff Management
  • Strategic Planning
  • Process Improvement
  • Sales managment

Certification

  • full driving license
  • covid certificate
  • first aid trained ( ACT )
  • RSA( ACT )
  • Food allergy trained ( ACT )
  • CPR certified ( ACT )

Languages

English
Professional
Italian
Limited
Indonesian
Limited

References

References available upon request.

Timeline

Manager on Duty

Zone bowling
05.2024 - Current

Showroom Manager

Oasis Leisure
08.2023 - Current

Store Manager

IPLAY AUSTRALIA
06.2022 - 08.2023

Assistant Manager

Hungry jacks
06.2007 - 09.2015

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Emily dixon