Emily Dixon
Caboolture,QLD
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with performing physically demanding tasks efficiently. Utilizes teamwork and reliability to meet project deadlines. Track record of maintaining safety standards and adapting to various work environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BlueCare
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Troocoo
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Domino's Pizza
08.2023 - 12.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Sheet Metal Fabricator
Red Phoenix PTY LTD
10.2022 - 02.2023
- Cut and shaped metal sheets and components to meet specific project requirements.
- Maintained a safe working environment by adhering to strict safety protocols and properly maintaining equipment.
- Prioritized tasks effectively, balancing multiple projects simultaneously while ensuring attention to detail and meeting deadlines.
- Collaborated with team members to streamline production processes, increasing overall productivity and meeting project deadlines.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
Crew Member
McDonald's Fast Food Restaurant
02.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Graduate Certificate -
Beerwah State High School
Beerwah, QLD11-2024
Certificate II - Hospitality
Blueprint Career Development
Beerwah, QLD10-2024
Certificate III - Business
Binnacle Training
Beerwah, QLD07-2024
Certificate I - Basic Financial Literacy
Beerwah State High School
Beerwah, QLD11-2023
Certificate II - Skills For Work And Vocational Pathways
Beerwah State High School
Beerwah, QLD10-2023
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Attention to detail
- Safety awareness
- Willingness to learn
- Heavy lifting
- Job site cleanup
Timeline
Customer Service Representative
BlueCare
02.2025 - Current
Customer Service Representative
Troocoo
12.2024 - Current
Delivery Driver
Domino's Pizza
08.2023 - 12.2024
Sheet Metal Fabricator
Red Phoenix PTY LTD
10.2022 - 02.2023
Crew Member
McDonald's Fast Food Restaurant
02.2022 - 11.2022
Graduate Certificate -
Beerwah State High School
Certificate II - Hospitality
Blueprint Career Development
Certificate III - Business
Binnacle Training
Certificate I - Basic Financial Literacy
Beerwah State High School
Certificate II - Skills For Work And Vocational Pathways
Beerwah State High School
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