Emily Dobson
Moonah,TAS
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
Claremont Veterinary Surgery
02.2021 - Current
- Provided professional administration services to clients via phone, email and in person.
- Efficiency in scheduling appointments and managing patient records.
- Organizing files and maintaining a clean reception area.
- Transferring patient and other documents files via email, fax and post.
- Taking payments via cash, eftpos and other payment options such as vetpay, afterpay and coogans finance.
- Liaising with insurance companies to provide client information to process claims.
- Provided triage advice to clients and coordinated with other veterinary staff to ensure correct and safe advice was given.
- Ensuring prescriptions and scripts have been made ready for collection.
- Running samples using catalyst, sedivue and medical imaging equipment.
- Ordering and packing samples correctly to send to IDEXX external lab.
Space Coordinator
WOTSO Workspace
10.2018 - 01.2021
- Provided Front Desk Administration services to members and visitors to the space.
- Data Entry using a range of programs including Webexpenses, Excel, Xero and dedicated company software such as Hamlet.
- Proficiency in Apple Software including email, meetings and calendars.
- On-boarding new clients and assisting them in the set up process.
- Lead Cover including actively seeking leads and following up on current enquiries.
- Managing space events and coordinating meeting room bookings.
- Actively resolving client issues in a timely and professional manner.
- General upkeep of space cleanliness and maintaining a presentable environment.
- Providing a range of technical support to members and visitors.
Education
Year 12 Completed -
Elizabeth College
Hobart, TAS12.2013
Skills
- Appointment Scheduling via phone, email and in person
- Payment Processing including cash, eftpos and external credit providers
- Strong attention to detail
- Veterinary Medical Records Software such as IDEXX Neo, Sedivue, IDEXX catalyst and x-ray programs
- Medical record keeping
- Ability to work well within a team and independently
- Effective and efficient multitasking
- Professional client communication
- Proficient in Medical terminology
- Office equipment operation such as printing, scanning and fax
Hobbies
- Reading (both educational and recreational)
- Scrapbooking/Junk Journaling
- Gardening
Additional Information
References
Kayla Cannan
0473 486 346
kaylacannan99@gmail.com
Issie Hughes
0407 065 264
Timeline
Veterinary Receptionist
Claremont Veterinary Surgery
02.2021 - Current
Space Coordinator
WOTSO Workspace
10.2018 - 01.2021
Year 12 Completed -
Elizabeth College
Similar Profiles
Kadambari RamaswamyKadambari Ramaswamy
Dental Therapist/Dental Hygienist at Claremont Dental SurgeryDental Therapist/Dental Hygienist at Claremont Dental Surgery
ANNA ERIKA PERENANNA ERIKA PEREN
Veterinary technician at The Pet Project Veterinary Clinic and SurgeryVeterinary technician at The Pet Project Veterinary Clinic and Surgery
Finlay RussFinlay Russ
Veterinary Nurse at Vets Central - Beachside Veterinary SurgeryVeterinary Nurse at Vets Central - Beachside Veterinary Surgery