Emily Dolder
Batesford,VIC
Summary
Proactive and goal-oriented Criminal Justice student with a strong foundation in time management and problem-solving abilities. Recognised for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills effectively. Dedicated to leveraging strengths to enhance team success and contribute to holistic case management outcomes, and committed to bringing a fresh perspective and excellence to every endeavour. A results-driven learner with a passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Placement at Post Sentencing Branch
Corrections Victoria
07.2025 - 09.2025
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
- Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.
- Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients'' unique needs.
- Assisted in the preparation of reports, highlighting client successes and areas for improvement.
- Developed and maintained strong relationships with clients, enhancing cooperation.
- Managed a diverse caseload while maintaining organized records and effectively prioritizing tasks for optimal results.
- Monitored progress towards service plan goals.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Was able to learn and utilise programs used by the justice system such as centurin
- Constructed supervision notes, contact and observation notes after resident contact
Team Member/Information Desk Expert
Bunnings Geelong North
03.2023 - Current
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
- Met or exceeded individual sales goals consistently, contributing to the overall success of the store.
- Participated in ongoing training sessions to stay up-to-date on industry trends, new products, and best practices in sales techniques.
- Obtained obtained 6 outstanding customer service awards as well as service hall of fame award
Bar and Wait Staff
The Sporting Globe Geelong
12.2022 - 12.2023
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Summer Sales Assistant
Swimwear Galore
08.2022 - 07.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Team Lead Receptionist
Epic Health Ocean Grove VIC
12.2021 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed patient appointments efficiently, reducing wait times significantly.
- Maintained strict confidentiality of patient records in compliance with legal regulations.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Reduced administrative errors by consistently verifying insurance information.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
Administration Team Member
Barwon Anaesthetic Service (BAS)
05.2021 - 03.2022
- Coordinated patients/ patient lists/ schedule for over 18 doctors as well as managing all accounts
- Developed and distributed doctors work schedules based on operational needs and doctors' requests.
- Communicated with patients, ensuring that medical information was kept private.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor's degree - criminal justice
RMIT University
Melbourne, VIC12-2025
Associate's Degree - Legal Practice
RMIT University
Melbourne, VIC06-2024
No Degree - VCE Certificate
Clonard College
Geelong, VIC12-2020
Skills
- Client advocacy
- Ethical practice
- Positive attitude
- Problem-solving
- Multitasking and organization
- Time management
- Critical thinking
- Clear communication
- Team collaboration
- Verbal and written communication
- Case documentation
- Goal setting
- Documentation and reporting
- Email and telephone etiquette
Accomplishments
- Six individual Outstanding Service Awards at Bunnings warehouse for exemplary performance.
- Successfully managed a high volume of patient appointments and claims in a healthcare setting, contributing to improved clinic efficiency.
Certification
- Bachelor Degree in Criminal Justice RMIT December 2025
- Associate degree in Legal Practice June 2024
- Year 12 VCE Certificate, December 2020
Timeline
Student Placement at Post Sentencing Branch
Corrections Victoria
07.2025 - 09.2025
Team Member/Information Desk Expert
Bunnings Geelong North
03.2023 - Current
Bar and Wait Staff
The Sporting Globe Geelong
12.2022 - 12.2023
Summer Sales Assistant
Swimwear Galore
08.2022 - 07.2023
Team Lead Receptionist
Epic Health Ocean Grove VIC
12.2021 - 08.2022
Administration Team Member
Barwon Anaesthetic Service (BAS)
05.2021 - 03.2022
Bachelor's degree - criminal justice
RMIT University
Associate's Degree - Legal Practice
RMIT University
No Degree - VCE Certificate
Clonard College
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