Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Dopper

Administration

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Administration and Accounts

West-Trans Equipment
06.2022 - 08.2024
  • Maintained accurate records of all transactions, ensuring compliance with accounting standards and regulations.
  • Managed accounts receivable and accounts payable functions, ensuring accurate recording of all transactions.
  • Facilitated smooth month-end closing procedures, minimizing errors and delays in financial statements preparation.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Created Quotes, Sales invoices, Purchase orders and linked them all to the appropriate job as required.
  • Assisted with Spare Parts and stock control.
  • Assisted customers with enquiries via phone call and emails.
  • Statement Reconciliation
  • Data Entry

Receptionist

Premium Showers and Robes
08.2021 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.

Visitor Services Officer

Zoos Victoria
06.2019 - 08.2021
  • Actively promoted membership opportunities within the institution resulting in increased annual membership rates among visitors.
  • Ensured visitor safety by monitoring exhibits and enforcing policies.
  • Handled visitor concerns professionally by listening attentively, offering solutions when possible, or escalating issues to management when necessary.
  • Streamlined entry process for a better visitor flow, managing ticket sales and admission procedures.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Handles Cash and eftpos payments.


Customer Service

McDonald's
02.2016 - 06.2019
  • Provided exceptional customer service, addressing passenger concerns professionally and courteously.
  • Trained staff on product knowledge and customer service.

Receptionist

Studio 3 Australia
01.2018 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Certificate III - Allied Health Assistance

VFA Learning
Melbourne, VIC
04.2001 -

Skills

    Accounts receivable and payable

    Time Management

    Problem-Solving

    Data Entry

    Customer Relations

    Effective Communication

Timeline

Administration and Accounts

West-Trans Equipment
06.2022 - 08.2024

Receptionist

Premium Showers and Robes
08.2021 - 06.2022

Visitor Services Officer

Zoos Victoria
06.2019 - 08.2021

Receptionist

Studio 3 Australia
01.2018 - 11.2018

Customer Service

McDonald's
02.2016 - 06.2019

Certificate III - Allied Health Assistance

VFA Learning
04.2001 -

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Emily DopperAdministration