Emily Dow
Peregian Beach,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Store Manager
Red Rooster
03.2015 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Red Rooster
04.2014 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Cashier
Red Rooster
01.2009 - 04.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate III - Early Childhood Education
Kool Kids Training College
Brisbane, QLDCertificate IV - Business Administration
TAFE
Maroochydore, QLD11.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Shift Scheduling
Timeline
Store Manager
Red Rooster
03.2015 - 03.2017
Assistant Manager
Red Rooster
04.2014 - 03.2016
Customer Service Cashier
Red Rooster
01.2009 - 04.2014
Certificate III - Early Childhood Education
Kool Kids Training College
Certificate IV - Business Administration
TAFE
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