Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Emily Downes

Brisbane,QLD

Summary

Professional retail worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Assistant

BWS
11.2022 - Current
  • Company Overview: BWS is a physical hands on job as we receive regular deliveries, regular preparation of the store
  • Holding an RSA
  • Serving alcohol
  • Checking identification (ID25)
  • Stock take
  • Money handling
  • Customer service
  • Serving drive-thru
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Assistant

ALDI
06.2022 - 11.2022
  • Date checks
  • Managed efficient cash register operations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Scanning items
  • Customer service
  • Handling/counting money
  • Communication and hygiene
  • Pallet Jack work


Front Staff

Burrito Bar
12.2021 - 06.2022
  • Handling with money
  • Taking orders
  • Preparing orders
  • Table service
  • Wiping down tables
  • Opening and closing the store
  • Uber eats
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.

Crew Member

McDonalds
01.2019 - 01.2021
  • Handling with Money
  • Serving tables
  • Preparing food
  • Hygiene
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

St Ritas College
Clayfield, QLD
11.2021

Certificate IV - Criminal And Justice Studies

TAFE Southbank
Southbank, QLD
11-2020

Skills

  • A Team Player
  • Time management capabilities
  • Organization
  • Communication
  • Microsoft Office
  • Leadership
  • Support Work
  • Serving Alcohol
  • Pallet Work
  • Customer assistance
  • POS system operation
  • Product restocking
  • Order fulfillment
  • Reliable and responsible
  • Item ticketing and pricing

Certification

  • YELLOW CARD, 2003
  • BLUE CARD, 2023
  • RSA, 2021
  • DRIVERS LICENSE
  • RSG, 2024
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Personal Information

Date of Birth: 24/03/2004

Timeline

Retail Assistant

BWS
11.2022 - Current

Retail Assistant

ALDI
06.2022 - 11.2022

Front Staff

Burrito Bar
12.2021 - 06.2022

Crew Member

McDonalds
01.2019 - 01.2021

High School Diploma -

St Ritas College

Certificate IV - Criminal And Justice Studies

TAFE Southbank

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Emily Downes