I consider myself to be a hard and diligent worker. I am passionate about great customer service and working in a friendly and like minded environment. I am currently seeking a permanent employment opportunity.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Dungala Bakehouse
09.2024 - 03.2025
Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for customers.
Performed cash handling activities.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
Collaborated with chefs to create seasonal menus and promotional offers.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Coordinated with suppliers to establish timely delivery of food and beverage items.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Developed strong relationships with customers addressing complaints promptly and ensuring a positive dining experience.
Trained new hires on company policies and procedures.
Working on the floor, serving customers, food preparation, making coffee's, including opening and closing of shop.
Bakery Worker
Rushworth Bakery
06.2023 - 09.2024
Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
Maintained tidy and organized work area to comply with cleanliness standards.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Making coffee's, sandwich bar preparation, dishes, opening shop, money handling.
Cleaner Supervisor
Peninsula Pure Cleaning
01.2021 - 05.2023
Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
Completed schedules, shift reports, and other business documentation.
Worked on site performing cleaning duties for domestic and commercial worksites.
Managed social media pages.
Education
High School Diploma -
Chisholm Institute
Melbourne, VIC
11-2016
Skills
Conflict resolution
Reliable and responsible
Staff management
Training and mentoring
Team building
Customer service
Money handling
Purchasing
Front of house management
Timeline
Front of House Manager
Dungala Bakehouse
09.2024 - 03.2025
Bakery Worker
Rushworth Bakery
06.2023 - 09.2024
Cleaner Supervisor
Peninsula Pure Cleaning
01.2021 - 05.2023
High School Diploma -
Chisholm Institute
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