Emily Duke
Tongala
Summary
I consider myself to be a hard and diligent worker. I am passionate about great customer service and working in a friendly and like minded environment. I am currently seeking a permanent employment opportunity.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Dungala Bakehouse
09.2024 - 03.2025
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for customers.
- Performed cash handling activities.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with customers addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies and procedures.
- Working on the floor, serving customers, food preparation, making coffee's, including opening and closing of shop.
Bakery Worker
Rushworth Bakery
06.2023 - 09.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Making coffee's, sandwich bar preparation, dishes, opening shop, money handling.
Cleaner Supervisor
Peninsula Pure Cleaning
01.2021 - 05.2023
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
- Completed schedules, shift reports, and other business documentation.
- Worked on site performing cleaning duties for domestic and commercial worksites.
- Managed social media pages.
Education
High School Diploma -
Chisholm Institute
Melbourne, VIC11-2016
Skills
- Conflict resolution
- Reliable and responsible
- Staff management
- Training and mentoring
- Team building
- Customer service
- Money handling
- Purchasing
- Front of house management
Timeline
Front of House Manager
Dungala Bakehouse
09.2024 - 03.2025
Bakery Worker
Rushworth Bakery
06.2023 - 09.2024
Cleaner Supervisor
Peninsula Pure Cleaning
01.2021 - 05.2023
High School Diploma -
Chisholm Institute
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