Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Duke

Tongala

Summary

I consider myself to be a hard and diligent worker. I am passionate about great customer service and working in a friendly and like minded environment. I am currently seeking a permanent employment opportunity.

Overview

4
4
years of professional experience

Work History

Front of House Manager

Dungala Bakehouse
09.2024 - 03.2025
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for customers.
  • Performed cash handling activities.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with customers addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies and procedures.
  • Working on the floor, serving customers, food preparation, making coffee's, including opening and closing of shop.

Bakery Worker

Rushworth Bakery
06.2023 - 09.2024
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Making coffee's, sandwich bar preparation, dishes, opening shop, money handling.

Cleaner Supervisor

Peninsula Pure Cleaning
01.2021 - 05.2023
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
  • Completed schedules, shift reports, and other business documentation.
  • Worked on site performing cleaning duties for domestic and commercial worksites.
  • Managed social media pages.

Education

High School Diploma -

Chisholm Institute
Melbourne, VIC
11-2016

Skills

  • Conflict resolution
  • Reliable and responsible
  • Staff management
  • Training and mentoring
  • Team building
  • Customer service
  • Money handling
  • Purchasing
  • Front of house management

Timeline

Front of House Manager

Dungala Bakehouse
09.2024 - 03.2025

Bakery Worker

Rushworth Bakery
06.2023 - 09.2024

Cleaner Supervisor

Peninsula Pure Cleaning
01.2021 - 05.2023

High School Diploma -

Chisholm Institute

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Emily Duke