Emily Dwyer
Brisbane,QLD
Summary
Resourceful Program Support Assistant known for high productivity and efficient task completion. Skilled in administrative support, data management, and customer service, ensuring smooth operation of program activities. Excel in communication, teamwork, and problem-solving, contributing to successful project outcomes and positive work environments.
Overview
6
6
years of professional experience
Work History
Project Support Officer
Powerlink Queensland
Virginia, QLD
08.2022 - Current
- Coordinated project activities and tasks across various departments to meet deadlines.
- Scheduled and joined routine project discussions, recording minutes accurately with timely execution of assigned tasks.
- Provided project support through efficient administrative assistance.
- Created detailed records for all project aspects such as progress reports, budgets, and timelines.
- Collaborated with the Program Office to efficiently allocate resources and resolve any encountered issues.
- Developed processes to improve efficiency of tasks from start to finish.
- Maintained accurate records associated with each project.
- Managed data entry into various systems used for tracking progress against milestones.
- Ensured compliance with company policies, procedures and standard.
- Provided technical assistance where needed in order to help streamline workflow processes.
- Coordinated training sessions for staff members who are new or unfamiliar with certain tools or techniques used during a particular assignment.
Business Services Officer
Industry Licensing Unit - Office of Fair Trading
Brisbane, QLD
01.2022 - 08.2022
- Facilitated the timely processing of diverse industry license applications including real estate, security operators, tattoo artists, and tattoo operators.
- Checking visa statuses, payment information, assessing training requirements, and liaising with applicants regarding outstanding matters relating to their application.
- Handled phone and email enquiries for the customer contact team, addressing a wide range of application-related questions, such as disciplinary actions and ongoing court cases.
- Contributed to efficient data entry processes during the onboarding of new applications and the preparation of payment summaries.
- Monitored and managed multiple Outlook mailboxes simultaneously.
Administration Officer
Metro South Hospital and Health Service
Brisbane, QLD
08.2020 - 03.2021
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including document preparation.
- Effectively managed office stock by monitoring and placing orders as required.
- Provided responsive and professional email support to customer inquiries.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Achieved timeline and quality targets when organizing large volume of records.
- Efficiently managed incoming calls by taking and delivering messages, or redirecting them to the respective colleagues.
- Collaborated effectively with coworkers and superiors to foster a supportive work environment.
Director Support Officer
Metro North Hospital and Health Service
RBWH, QLD
10.2019 - 08.2020
- Managed executive's calendar effectively and scheduled appointments.
- Produced various professional documents like reports, presentations, agendas, minutes, and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Streamlined meeting coordination process for efficient cross-functional partnerships
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Provided logistical support during video conferences or webinars conducted by senior leadership.
- Executed various data entry tasks, utilizing different software platforms including MS Excel spreadsheets.
Document Merger
Auscript Australasia
Brisbane, QLD
02.2019 - 08.2019
- Operated merge software to combine and organize data from multiple sources into a single file.
- Checked for accuracy of merged data and corrected any errors that occurred during the merging process.
- Maintained logs of all merged files, detailing source material, date of merge, and other pertinent information.
- Created scripts to automate the merging process when possible.
- Performed quality assurance checks on newly merged files to ensure accuracy and completeness.
- Communicated regularly with colleagues regarding updates to merge processes or software versions used.
- Ensured compliance with organizational policies relating to merger operations.
Education
Certificate III Business Administration -
Protea College
Brisbane, QLD04-2018
Skills
- Meeting facilitation
- Documentation Management
- Detail Oriented
- Self Motivation
- Process Improvement
- Team Collaboration
- Problem-Solving
- Data Analysis
- Time Management
- Task Prioritization
Achievements
- Objective Folder Restructure
- Developed Work Instructions
- Created and ran Lunch n Learn Sessions
- Compiled audit documents and created a comprehensive index
References
Mick Jones
NGNO Portfolio Director
mick.jones@powerlink.com.au
Janet Wood
A/NGNO PMO Manager
janet.wood@powerlink.com.au
Timeline
Project Support Officer
Powerlink Queensland
08.2022 - Current
Business Services Officer
Industry Licensing Unit - Office of Fair Trading
01.2022 - 08.2022
Administration Officer
Metro South Hospital and Health Service
08.2020 - 03.2021
Director Support Officer
Metro North Hospital and Health Service
10.2019 - 08.2020
Document Merger
Auscript Australasia
02.2019 - 08.2019
Certificate III Business Administration -
Protea College
Similar Profiles
FATIN SUHAILIFATIN SUHAILI
Project Estimator at Powerlink QueenslandProject Estimator at Powerlink Queensland
Praneel Kumar BhaktarPraneel Kumar Bhaktar
ICT Support Officer (Casual Contractor) at Powerlink QueenslandICT Support Officer (Casual Contractor) at Powerlink Queensland
Sarah BeamesSarah Beames
Contracts Manager at Powerlink QueenslandContracts Manager at Powerlink Queensland