Emily Earnshaw
Matraville,NSW
Summary
I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, i adapt quickly to new tasks and situations im presented with and have exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Support Worker
NDIS
Cronulla, NSW
06.2022 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Supported clients to access education, training or employment opportunities.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Developed positive relationships with service users and maintained professional boundaries at all times.
Senior Hairdresser
Salon Tallow
Balmain, NSW
03.2019 - Current
- Provided consultations to clients on hair styling options and hair care products.
- Assisted with training of junior hairdressers and provided guidance in customer service techniques.
- Organized appointments, managed client records and maintained salon inventory.
- Ensured that all safety standards were adhered to while performing services.
- Developed creative styles for fashion shows and photo shoots.
- Helped build relationships with new customers by providing exceptional customer service.
- Educated clients on proper at-home hair care routines to maintain their style between appointments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
First Responder
State Medical Assistance
Bowral, NSW
10.2017 - 08.2018
- Maintained a thorough knowledge of the streets, buildings, landmarks, and hydrants within assigned area of responsibility.
- Prepared detailed reports documenting all aspects of response activities performed while on duty.
- Calmed patients by carefully explaining each step and remaining composed.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Interviewed patients to obtain medical history and details on current issues.
- Collaborated with medical personnel to quickly treat and transport patients.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Education
Diploma of Nutrition
Australian Institute of Personal Training
Online Correspondence2021
Hairdressing Certificate III
Wollongong TAFE
Wollongong, NSW2018
High School Diploma -
Campbelltown Performing Arts High School
Campbelltown, NSW10.2016
Skills
- Emotional Support
- Life Skills Development
- Spreadsheet Development
- Administration assistance
- Troubleshooting
- Transcription and Dictation
- Daily Living Assistance
- Documentation Abilities
- Skill Development
- Skill Building
- Patient Support
- Patient-Centered Care
- Case Documentation
Certification
- First Aid Certified, First Aid Coach Sydney - 2022
- Client consultations/recommending retail - Redken Studio - 2015
- NDIS worker screening - 2022
- Working With Children Check - 2022
- NDIS support worker training modules - Hireup - 2022
Timeline
Support Worker
NDIS
06.2022 - Current
Senior Hairdresser
Salon Tallow
03.2019 - Current
First Responder
State Medical Assistance
10.2017 - 08.2018
Diploma of Nutrition
Australian Institute of Personal Training
Hairdressing Certificate III
Wollongong TAFE
High School Diploma -
Campbelltown Performing Arts High School