Emily Evetts
Summary
Proven track record in enhancing bar operations and customer satisfaction at The Crown of Burchetts Green through expert alcohol knowledge and exceptional multitasking abilities. Excelled in cleanliness maintenance and drink presentation, significantly improving service efficiency and guest experience. Demonstrated strong communication and collaboration skills, contributing to a positive and efficient team environment. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Personable Dining Room Attendant five years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
6
6
years of professional experience
Work History
Bartender Assistant
The Bray Marquee
03.2024 - 09.2024
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
Waitress and Bartender
The Crown of Burchetts Green
12.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Retail Worker
Legoland Windsor
01.2019 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress and Bartender
The Beehive
12.2019 - 06.2024
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
RSA -
Resposible Service of Alcohol VIC
10.2024
Bachelor of Arts - Education Studies
De Montfort University
Leicester09.2024
A-Levels - Geography: C, Psychology: B, Music: B
Newlands Girls School
Maidenhead09.2021
GCSE's - English Literature: 8, English Language:8, Maths:7
Newlands Girls School
Maidenhead09.2019
Skills
- Cleanliness Maintenance
- Customer Service
- Alcohol Knowledge
- Drink Presentation
- Menu development
- Excellent communication skills between coworkers and customers
Timeline
Bartender Assistant
The Bray Marquee
03.2024 - 09.2024
Waitress and Bartender
The Crown of Burchetts Green
12.2023 - 09.2024
Waitress and Bartender
The Beehive
12.2019 - 06.2024
Retail Worker
Legoland Windsor
01.2019 - 08.2024
RSA -
Resposible Service of Alcohol VIC
Bachelor of Arts - Education Studies
De Montfort University
A-Levels - Geography: C, Psychology: B, Music: B
Newlands Girls School
GCSE's - English Literature: 8, English Language:8, Maths:7
Newlands Girls School
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