Emily Fewtrell
New Lambton,NSW
Summary
I am a bright, outgoing 19-year-old student who relocated to Newcastle in July 2024 to begin my Bachelor of Primary Education at the University of Newcastle.
With extensive experience in customer service, I excel in high-pressure environments where I can interact with people, problem-solve, and deliver positive outcomes. I have consistently demonstrated my ability to handle complex situations with professionalism and composure. In each position, I've developed a strong understanding of customer needs, improved product knowledge, and maintained high standards of service, resulting in increased customer satisfaction and loyalty.
Throughout my career, I have embraced teamwork and collaboration, which I believe are essential for success customer service. My strong interpersonal skills, adaptability, and commitment to fostering inclusive, culturally sensitive environments make me well-suited.
Overview
5
5
years of professional experience
Work History
Customer Service Phone Representative
Blinds by Boronia Blinds
08.2023 - 09.2024
- Professionally handled difficult situations, enhanced teamwork, and maintained excellent customer service standards. Improved product knowledge through training and adhering to company policies, ensuring composure and composure during complex cases.
Customer Service Representative
Hawkesbury City Council
12.2022 - 07.2023
- Effectively managed high-stress situations, resolved disputes, and addressed customer complaints, resulting in increased loyalty and repeat business.
Waitress Supervisor
Lochiel House
01.2022 - 12.2022
- Managed table turnover, ensured timely food delivery, fostered a positive working environment, and maintained high standards of cleanliness and organization in a restaurant, allowing for more guests per shift.
Waitress
Archibald Hotel
03.2022 - 07.2022
- Managed high-pressure situations with composure, demonstrated strong multitasking, maintained a clean dining environment, and remained calm and poised, delivering prompt service and maintaining a positive guest experience.
Crew Member
McDonald's
05.2019 - 12.2021
- Worked in front counter, drive-thru, and other areas, handling orders, preparing meals, and collecting payments. Demonstrated strong multitasking abilities, worked well with teammates, and accepted management team coaching.
Education
Bachelor of Primary Education - Primary Education
University of Newcastle
Newcastle, NSW06.2029
Skills
- Data entry proficiency
- Complaint resolution
- Customer Service
- Active Listening
- Critical Thinking
- Strong multitasking
- Team Collaboration
- Order Accuracy
- Food safety understanding
- Sales Promotion
- Customer Assistance
- Patience and Empathy
Additional Information
Looking for 10-15 Hours p/w
Tuesday - 9am-4pm
Thursday - 9am-4pm
Saturday - 9am-4pm
Timeline
Customer Service Phone Representative
Blinds by Boronia Blinds
08.2023 - 09.2024
Customer Service Representative
Hawkesbury City Council
12.2022 - 07.2023
Waitress
Archibald Hotel
03.2022 - 07.2022
Waitress Supervisor
Lochiel House
01.2022 - 12.2022
Crew Member
McDonald's
05.2019 - 12.2021
Bachelor of Primary Education - Primary Education
University of Newcastle
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