Results-driven Shift Leader skilled in team leadership, staff training, and safety compliance. Proven ability to enhance productivity and customer satisfaction while ensuring adherence to company standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Guzman Y Gomez
Acacia Ridge
03.2022 - 03.2026
Led team to achieve high productivity and exceptional customer service.
Supervised team activities during peak service periods to ensure efficient operations.
Assisted in scheduling shifts to optimize staffing efficiency.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols..
Trained new staff on food preparation and customer service standards.
Upheld company standards and compliance requirements for operations.
Verified that cash drawers contained correct amounts of money during closing shifts.
Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Evaluated employee performance, delivering individualized feedback and praise.
Managed resources effectively to meet production, quality, and cost objectives.
Uphold company standards and compliance requirements for operations.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
High School Diploma -
Mansfield State Highschool
Cnr Broadwater Road &, Ham Rd, Mansfield QLD 4122
11-2022
Skills
Shift scheduling
Employee scheduling
Staff supervision
Staff training
Onboarding support
Order quality control
Safety compliance
Cash handling
Policy and procedure enforcement
Team leadership
Effective communication
Time management
Problem solving
Complaint resolution
Adaptability
Positive attitude
Ability to learn new information, processes and procedures