Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Franks

Upper Mount Gravatt

Summary

Results-driven Shift Leader skilled in team leadership, staff training, and safety compliance. Proven ability to enhance productivity and customer satisfaction while ensuring adherence to company standards.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Shift Leader

Guzman Y Gomez
Acacia Ridge
03.2022 - 03.2026
  • Led team to achieve high productivity and exceptional customer service.
  • Supervised team activities during peak service periods to ensure efficient operations.
  • Assisted in scheduling shifts to optimize staffing efficiency.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols..
  • Trained new staff on food preparation and customer service standards.
  • Upheld company standards and compliance requirements for operations.
  • Verified that cash drawers contained correct amounts of money during closing shifts.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Managed resources effectively to meet production, quality, and cost objectives.
  • Uphold company standards and compliance requirements for operations.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.

Education

High School Diploma -

Mansfield State Highschool
Cnr Broadwater Road &, Ham Rd, Mansfield QLD 4122
11-2022

Skills

  • Shift scheduling
  • Employee scheduling
  • Staff supervision
  • Staff training
  • Onboarding support
  • Order quality control
  • Safety compliance
  • Cash handling
  • Policy and procedure enforcement
  • Team leadership
  • Effective communication
  • Time management
  • Problem solving
  • Complaint resolution
  • Adaptability
  • Positive attitude
  • Ability to learn new information, processes and procedures
  • Great customer service

Certification

  • RSA
  • CPR
  • First Aid Training
  • Certificate II in Fitness
  • Certificate III in Fitness

Timeline

Shift Leader

Guzman Y Gomez
03.2022 - 03.2026

High School Diploma -

Mansfield State Highschool
Emily Franks