Emily Galway
Melbourne,VIC
Summary
During my time at Encore, I have been able to develop the following skills of, organization, communication, great timemanagement and being proactive. I’ve been able to develop these skills through answering high volume of phone calls and emails, quoting products and invoicing. As well as handling various of situations that are thrown at me by customers. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Internal sales
Encore Sheetmetal
Dandenong South, Vic
09.2025 - Current
- Answer customers phone calls, and provide the correct information on delievery times, product information, quotes and enquires on orders
- Organise and manage emails from customers and suppliers
- Order stock from suppliers and ensure they get to sites and stores on time
- Inform customers of all details on their orders to maintain high-quality customer service
- Take payments and submit invoices to accounts teams
- Collaborated with team members to improve administrative workflows and processes.
Retail Assistant
Atheltes foot
Narre Warren, VIC
02.2025 - 08.2025
- Providing a high quality service and catering to their needs, depending on their foot type and activity
- Engaing postively with customers, and providing a professional service and explaining shoe types and systems we use
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized storeroom items neatly on shelves according to size, color or type of item.
Retail Assistant
PSW
Officer, Vic
11.2023 - 03.2025
- Assisting and helping families find the perfect school uniform
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment.
- Developed an in-depth knowledge of the store's products and services.
- Managed inventory by restocking shelves and organizing displays.
Education
Officer Secondary
Officer12-2023
Skills
- Customer service
- Time managament
- Payment processing
- Inventory control
- Attention to detail
- Data entry
- Team management
- Organization
Certification
Working with childrens check
Timeline
Internal sales
Encore Sheetmetal
09.2025 - Current
Retail Assistant
Atheltes foot
02.2025 - 08.2025
Retail Assistant
PSW
11.2023 - 03.2025
Officer Secondary