Emily Gardner
Gold Coast,QLD
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Smarthouse Fire Solutions Pty Ltd
Gold Coast , QLD
2022.03 - Current
- Performed outbound calling campaigns to promote new products or services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered customer inquiries regarding appointment setting procedures.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Performed basic clerical duties such as appointment setting and replying to emails.
Administrative Manager
Emma Group Pty Ltd
Gold Coast , QLD
2017.11 - 2022.02
- Generated and processed invoices in accordance with billing cycles.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Reviewed timesheets for accuracy prior to processing payroll runs.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
Education
High School Diploma -
Pacific Pines State High School
Gold Coast2011-11
Skills
- Call Control
- Customer Service
- Account updating
- Data Entry
- Customer Relationship Management
- Complaint resolution
- Appointment Scheduling
- Customer Support
- Call documentation skills
- Payroll Administration
- New employee processing
- Data Reconciliation
- Microsoft applications
- Payroll Processing
Languages
English
Professional
References
References available upon request.
Timeline
Call Center Representative
Smarthouse Fire Solutions Pty Ltd
2022.03 - Current
Administrative Manager
Emma Group Pty Ltd
2017.11 - 2022.02
High School Diploma -
Pacific Pines State High School
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