Emily Geronazzo
Melbourne,VIC
Summary
Energetic and approachable professional with a strong background in administration, customer service, and beauty therapy. Known for creating positive experiences, building genuine relationships, and bringing a supportive, can-do attitude to every team.
Highly organized, adaptable, and committed to delivering an exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Bela Beauty College
Melbourne , VIC
07.2023 - 09.2025
- Responded promptly to customer queries on social media accounts.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided administrative support for student programs, including data entry and record keeping.
- Assisted with event planning by coordinating reservations, seating arrangements, and catering orders.
- Managed a high volume of outbound calls, responding quickly and accurately to customer inquiries.
Beauty Therapist
My Skin Clinics
Melbourne , VIC
03.2022 - 07.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed daily financial transactions such as processing payments from customers.
- Provided beauty treatments such as facials, laser hair removal, teeth whitening and clinical peels to clients.
- Operated equipment and machinery according to safety guidelines.
Retail Worker
Elite Eleven
Melbourne, VIC
03.2022 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Provided excellent customer service by resolving customer inquiries promptly and professionally.
- Resolved customer complaints in a professional manner while upholding company standards of quality service.
Education
Diploma - Beauty Therapy
Elly Lukas
Melbourne, VIC10-2022
Skills
- Relationship Building & Customer Service
- Strong Communication & Problem-solving skills
- Beauty Therapy & Retail Experience
- Adaptability & Multitasking
- Sales & Marketing Support
References
References available upon request.
Timeline
Administrative Assistant
Bela Beauty College
07.2023 - 09.2025
Beauty Therapist
My Skin Clinics
03.2022 - 07.2023
Retail Worker
Elite Eleven
03.2022 - 05.2023
Diploma - Beauty Therapy
Elly Lukas
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