Emily Giles
Sydney,NSW
Summary
With a solid foundation in information technology and a passion for problem-solving, I am currently pursuing a Bachelor of Information Technology at the Australian Catholic University. I excel at liaising with caseworkers, efficiently managing device distribution, and supporting a digital mentoring initiative. This experience has honed my project management and communication skills. Furthermore, I've contributed to community engagement through volunteer work, enhancing my administrative and technical capabilities. As a quick learner with a strong work ethic, I eagerly embrace new challenges and opportunities. My technical proficiency, coupled with my ability to collaborate effectively, positions me as a valuable asset to any team or project. Committed to making a positive impact, I look forward to leveraging my skills to drive innovation and contribute meaningfully to future endeavours.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
JB Hi-Fi Home Moore Park
08.2024 - Current
- P-Number Certified for Telecommunications Zone
- Worked 2 Stocktake seasons (September 2024 and March 2025)
- Main Skills/Interests include Phone Services and Mobile Devices, Tablets, Portable Speakers
- Skilled at working independently and collaboratively in a team environment.
Support Assistant
The Reconnect Project
09.2023 - Current
- Liaising with Caseworkers who are requesting devices for their clients. This entails email or phone call communication, selecting devices for clients, issuing invoices, packaging devices for delivery and booking couriers/post to deliver once payment has been received.
- Attending to clients and case workers that come to the retail front office for phone and laptop sales and collections including returns and warranty service.
- Worked effectively in fast-paced environments.
Food Service Worker
Fishbowl
05.2022 - 09.2023
- Casher, responsible for taking all orders and payments using point of sale (POS) solution, Square
- Food production and presentation
- Weekly stocking of large delivery pallets
- Responsible for closing shift and final clean up
- Proven ability to learn quickly and adapt to new situations.
Audio Visual Specialist
St Anne's Catholic Church South Strathfield
04.2021 - 05.2022
- Weekly updates on the Parish Website as administrator including uploading the Bulletin and creating weekly updates on news happening in the church. This was achieved by having weekly meetings and gaining inside access to what was happening in the church
- Audio Visual presentations are created weekly, these display the readings and responses during mass. These presentations were made from scratch and were used as a template made by myself.
Education
Bachelor of Information Technology -
Australian Catholic University
North Sydney NSW 206012.2025
Graduated Year 12 -
Santa Sabina College
Strathfield NSW12.2021
National Computer Science School Summer Camp
01.2020
Skills
- Detailed understanding of technology including phones, laptops and Cyber Security
- Excellent customer service and problem solving skills
- Deep knowledge of point of sale systems and managing customer databases
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
www.linkedin.com/in/emily-giles-7a22a2225
Accomplishments
- Duke of Edinburgh Bronze & Silver Award
- CGSSSA/IGSA/UNSW/MLC (Invitation & Representative) Swimming + Water Polo 2016-2021
- SSC Invitational Volleyball (Melbourne 2018)
Certification
- P-Number Certification for Telstra/JB-HIFI
- Working with Children's Check Volunteer & Paid
Work placement
Dell Technologies 2019
Timeline
Retail Worker
JB Hi-Fi Home Moore Park
08.2024 - Current
Support Assistant
The Reconnect Project
09.2023 - Current
Food Service Worker
Fishbowl
05.2022 - 09.2023
Audio Visual Specialist
St Anne's Catholic Church South Strathfield
04.2021 - 05.2022
Bachelor of Information Technology -
Australian Catholic University
Graduated Year 12 -
Santa Sabina College
National Computer Science School Summer Camp