EMILY SABO GORDIJVESKA
South Morang, Melbourne ,VIC
Summary
Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Talented and high-performing individual with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company/organisation.
Overview
7
7
years of professional experience
Work History
General Medicine Ward 7 East - Ward Clerk
Austin Hospital
Heidelberg, Vic
06.2024 - Current
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Organized and maintained filing system for medical records and documents.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Ensured accuracy of all patient information entered into electronic health record system.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Responsible for greeting visitors, answering phones and providing general information.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
Renal Ward 7 North - Ward Clerk
Austin Health
Heidelberg, Melbourne, Vic
06.2022 - 06.2024
- Collected paperwork for patients, nurses and physicians.
- Worked in high-volume Renal and General Medicine department to answer telephone calls and route connections to appropriate departments or staff.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Communicated with ANUM'S to facilitate efficient operation of the Renal unit.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Directed clients and guests to correct departments, rooms and staff members.
- Worked in high-volume Renal / General Medicine departments to answer telephone calls and route connections to appropriate departments or staff.
- Located and filed physical permanent records according to established categorization systems.
- Assisted staff with various types of technical issues via email, printers/scanning and telephone problems.
Receptionist Multi-site Coverage
Arcare
Reservoir, Melbourne, Vic
05.2022 - 07.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 20 - 30 calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained front office cleanliness and organized supplies to increase productivity.
Customer Support /Administration Assistant
Mobility
Malvern, VIC, Melbourne
01.2022 - 03.2022
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
Disability Support Worker
N/A
Melbourne , VIC
02.2019 - 12.2021
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Improved resident and staff engagement through group activities.
- Created detailed and individualized plans to best support patients.
- Administered medication to patients according to strict schedules.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Completed administration work and paperwork for over 30 clients.
- Prepared required treatment records and reports.
- Transported patients safely to social activities and doctors appointments.
Education
High School Diploma -
Epping Secondary College (VCAL)
Epping VIC11.2019
Certificate 3 Business Administration (Medical) -
Melbourne Polytechnic
Melbourne VIC 11.2020
Certificate 3 Business Administration (Education) -
Melbourne Polytechnic
Melbourne, VIC11.2020
Diploma of Business Administration -
Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC11.2021
Skills
- Recordkeeping proficiency
- Safety management
- Appointment organization
- Emotional support
- Managing records
- Conducting assessments
- Improving well-being
- Team collaborating
- Coordinating services
- Relationship building
- Troubleshooting
- Organizational skills
- Microsoft Office
- Working collaboratively
- Leadership
Languages
English
Native/ Bilingual
Macedonian
Professional
Serbian
Professional
Timeline
General Medicine Ward 7 East - Ward Clerk
Austin Hospital
06.2024 - Current
Renal Ward 7 North - Ward Clerk
Austin Health
06.2022 - 06.2024
Receptionist Multi-site Coverage
Arcare
05.2022 - 07.2022
Customer Support /Administration Assistant
Mobility
01.2022 - 03.2022
Disability Support Worker
N/A
02.2019 - 12.2021
High School Diploma -
Epping Secondary College (VCAL)
Certificate 3 Business Administration (Medical) -
Melbourne Polytechnic
Certificate 3 Business Administration (Education) -
Melbourne Polytechnic
Diploma of Business Administration -
Royal Melbourne Institute of Technology (RMIT)