Emily Gough
Nowra,NSW
Summary
Dynamic professional with a proven track record in administrative roles, excelling in office management, communication, data entry, and filing. Experienced in reception and customer service, with a strong ability to build and maintain client relationships.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
Independence Ulladulla
01.2024 - Current
- Work confidently under pressure with patience and understanding
- Provide emotional support to participants and their families
- Delegate productive tasks in supported employment environments
- Document participants achievements, struggles and activities daily
- Provide support with general shopping, medical appointments and meal preparation
- Assist with communication skills in society and social gatherings
- Monitor health and safety
- Report to team leader daily regarding any issues, concerning behaviours and achievements
Company Founder and Director
The Collective Beat
01.2014 - 01.2020
- Monitored community issues and trends to inform strategic decisions.
- Recruited and led diverse teams to align with company goals.
- Cultivated positive work culture focused on inclusiveness for six employees and 100 clients.
- Forecasted industry challenges and environmental changes to mitigate risks.
- Developed policies and procedures addressing identified weaknesses.
- Executed decision-making and delegation strategies to meet company objectives.
- Evaluated and planned initiatives to support employee and client success.
- Resolved conflicts and complaints across all sectors efficiently.
Administration Officer
Pharmabroker Sales
01.2012 - 01.2013
- Admin Support to Sales Representatives
- Support General operations and HR
- Customer service to the highest level
- Navigate ordering systems and general office computer systems
- Employment inductions
- Event coordination
- Product coaching and client presentations
Education
Diploma in Community Services -
Open Colleges
04.2025
Food Handler Basics Training -
01.2025
Diploma in Advertising and Business -
Macley College
01.2019
Skills
- Team collaboration
- Strategic recruitment
- Coaching and development
- Community outreach
- Project management
- Event coordination
- Business strategy
- Policy formulation
- Interpersonal skills
- Customer service
- Legal documentation
- Budget forecasting
References
- Shannon Burchmore, Team Leader, Independence Ulladulla, shannonb@independenceulladulla.com.au, 0404866650
- Sheree Bailey, Owner, The Collective Beat, Sheree@thecollectivebeat.com, 0417490988
Accomplishments
Twice nominated for Small Business of the Year, South Coast; awarded the role of Event Coordinator for Shoalhaven River Festival 2018; various features in Illawarra and Shoalhaven newspapers/media; publicly raised by local MP Gareth Ward for successfully creating a business that supports hundreds of small businesses
Accreditation
Working With Children Check - wwc2971858v
NDIS Workers Check - 29696130
First Aid and CPR 2024
Timeline
Disability Support Worker
Independence Ulladulla
01.2024 - Current
Company Founder and Director
The Collective Beat
01.2014 - 01.2020
Administration Officer
Pharmabroker Sales
01.2012 - 01.2013
Diploma in Community Services -
Open Colleges
Food Handler Basics Training -
Diploma in Advertising and Business -
Macley College
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