Emily Grasso
Albany Creek,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Netvault
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Assistant Workshop Manager
Build a Bear Workshop
01.2021 - Current
- Maintaining a high-energy experience with guests while walking them through the process of building a bear.
- Writing up evaluation reports on staff to ensure further development in their position.
- Use of Excel and Word for budgets and other essential documents.
- Communication with relevant departments and superiors.
- Hiring staff
- Analysing reports on previous weeks/years and acting accordingly to ensure the best outcome.
- General store maintenance eg. cleaning, stock management, documents up to date.
- Deescalating complications when necessary.
- Opening and closing store
Sales Assistant
Shoes & Sox
01.2020 - 01.2021
- Greeting guests cheerfully and making their shopping experience easy and accessible.
- Providing extensive knowledge of products and answering relevant queries.
- Opening and closing store.
- Maintain pace while working in a fast-paced environment.
- Catering to customers' needs and pointing them in the right direction.
Education
Diploma of Business - Business-based skills
TAFE
01.2019
Information Technology Systems, Mathematics A, Information in Digital Media Certificate III, Visual Arts and Religion Ethics
Mount Alvernia College
01.2019
Skills
- Customer service
- Creating a positive environment
- Analysing patterns in business
- Leadership
- Time management
- Ability to collaborate with others effectively
- Computer Literacy
- Problem solving
- Customer satisfaction
- Reception oversight
- Report analysis
Timeline
Administrative Assistant
Netvault
01.2025 - Current
Assistant Workshop Manager
Build a Bear Workshop
01.2021 - Current
Sales Assistant
Shoes & Sox
01.2020 - 01.2021
Information Technology Systems, Mathematics A, Information in Digital Media Certificate III, Visual Arts and Religion Ethics
Mount Alvernia College
Diploma of Business - Business-based skills
TAFE
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