EMILY GRAUE

Highly motivated and experienced Assistant Manager with a strong background in customer service, team leadership, and operations management. Proven ability to train, supervise, and manage staff efficiently in fast-paced environments. Seeking an opportunity to apply my skills in a dynamic and challenging role where I can contribute to business growth and team success.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

• Achieved order accuracy of over 98% consistently, ensuring high customer satisfaction and minimising food waste.
• Monitored and adjusted labour to achieve optimal deployment based on forecasted sales, maintaining labour cost within target percentages.
• Consistently hit or exceeded labour efficiency KPIs through proactive shift planning and real-time adjustments.
• Helped increase sales per labour hour (SPLH) by streamlining operations and improving team coordination.
• Contributed to an average weekly sales increase by upselling and enhancing customer experience.