Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Griffin

Toowoomba

Summary

I am looking to obtain a job in a field that can balance well with my studies but also provide the opportunity for me to grow and expand on the skills I have learnt working in customer service. I am a versatile team member ready to take on any task and adapt to changing conditions with a resourceful and hardworking mindset. I am dedicated to providing quality service, eager to grow and learn within a new group of people and to expand on the skills I have already built.

Overview

6
6
years of professional experience

Work History

Supervisor

Zarrafas Coffee
08.2024 - Current
  • Oversaw daily operations of staff, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organise workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Organized staff schedules to ensure coverage during peak times, maintaining service standards.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.

Area Leader

McDonald's
10.2019 - 07.2024
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Contributed to a positive work environment with strong teamwork skills and proactive problem-solving abilities.
  • Trained new staff members on proper customer service and hospitality policies.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Bachelor of Architecture -

Queensland University of Technology
Brisbane, QLD
11-2026

Queensland Certificate of Education -

St Joseph's College
Toowoomba, QLD
11-2023

Certificate III Business -

St Joseph's College
Toowoomba, QLD
11-2023

Skills

  • Ability to work in a team
  • Time management
  • Customer service
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Attention to detail
  • Team building
  • Processes and procedures
  • Expectation setting
  • Multitasking
  • Cash handling
  • Organisational skills
  • POS system operation

Timeline

Supervisor

Zarrafas Coffee
08.2024 - Current

Area Leader

McDonald's
10.2019 - 07.2024

Bachelor of Architecture -

Queensland University of Technology

Queensland Certificate of Education -

St Joseph's College

Certificate III Business -

St Joseph's College

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Emily Griffin