Canva
Hi, I’m
Emily Grinde
Mornington Peninsula,VIC
Summary
Experienced professional with a diverse background encompassing customer service, digital marketing, retail management and sales. Proven ability to lead teams, drive sales, and cultivate strong customer relationships. Adept at developing and implementing digital marketing strategies, analysing data to optimise campaigns, and identifying innovative solutions to enhance customer satisfaction.
Overview
10
years of professional experience
Work History
Made in Japan
Digital Marketing and Customer Service
07.2022 - Current
Job overview
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness across social media and email newsletters.
- Maximized email marketing effectiveness by segmenting lists, personalizing content, and monitoring key performance indicators - Klaviyo and MailChimp
- Streamlined marketing operations by introducing project management tools and automating repetitive tasks.
- Website Admin - ensuring accurate information and consistent branding across all pages.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Made in Japan
Customer Service
01.2020 - Current
Job overview
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly via email, phone, Shopify Inbox, Google, Judge.Me
- Wholesale Sales and invoicing
- Administrative tasks
Bras N Things
Retail Store Manager / Retail Sales
02.2015 - 01.2019
Job overview
- Working to strict KPIs
- Managing teams of 4-10
- Offered hands-on assistance to customers, assessing needs, and maintaining up-to-date product knowledge
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Mount Erin CollegeFrankston
High School Diploma
11-2014
Skills
- Canva
- Shopify, Lightspeed, Quote Machine
- Google, JudgeMe Reviews
- Retail Management
- CRM software and digital marketing campaigns - Klaviyo, MailChimp
- Marketing and Social Media - Instagram, Facebook
- Retail and Wholesale sales
- Content creation
- Excellent customer service skills
References
Danielle Longmore
Administrator | Owner
Made in Japan
daniellerlongmore@outlook.com
0412 777 822
______________________________
Shannon Reid
2IC | Frankston
Bras N Things
0401 233 828
Software
Shopify
Instragram
Klaviyo
Inbox (Shopify)
Timeline
Digital Marketing and Customer Service
Made in Japan
07.2022 - Current
Customer Service
Made in Japan
01.2020 - Current
Retail Store Manager / Retail Sales
Bras N Things
02.2015 - 01.2019
Mount Erin College
High School Diploma
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