Emily Gunther
Perth,WA
Summary
Proven professional with extensive experience in customer service and safety management, notably with Regional Express. Demonstrated ability to handle challenging situations and enhance customer satisfaction through exceptional service. Skilled in food and beverage service and cultural sensitivity, contributing to a positive and safe environment for both customers and employees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew
Regional Express
02.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Customer Service Representative
Camfil
08.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender
Badlands Bar
07.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Team Member
BWS
02.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Comet Bay College
Perth, WA12-2020
No Degree - Cert III Aviation (Cabin Crew)
South Metropolitan TAFE
Perth, WA10-2020
Skills
- Customer assistance
- Reliability and punctuality
- Safety awareness
- Initiative-taking
- Food and beverage service
- Assertiveness
- Cultural sensitivity
Certification
- Approved Managers (Red Card)
- RSA
- Fire and security training
- First Aid
Timeline
Cabin Crew
Regional Express
02.2023 - Current
Customer Service Representative
Camfil
08.2022 - 02.2023
Bartender
Badlands Bar
07.2021 - 08.2022
Team Member
BWS
02.2021 - 01.2022
High School Diploma -
Comet Bay College
No Degree - Cert III Aviation (Cabin Crew)
South Metropolitan TAFE
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