Emily Haigh
Sandgate,NSW
Summary
Dedicated and compassionate professional, adept at crisis intervention, assessment, and providing essential support to individuals in mental health distress. Demonstrated ability to remain calm under pressure, communicate effectively, and make critical decisions in high-stress situations. Possesses a growing understanding of mental and physical health issues, emphasising empathy, attention to detail, and a commitment to the welfare of people. Skilled in building trust, offering guidance, and coordinating resources for those in need. Seeking to leverage this diverse background to make a meaningful impact in roles that require empathy, crisis management, physical and sexual health and a strong dedication to the well-being of minority individuals.
Overview
11
11
years of professional experience
Work History
Intake Officer
Newpsych Psychologist
2019.08 - Current
- Ensuring all new referrals and client enquiries are triaged promptly and appropriately.
- Providing potential and current clients alternative pathways as appropriate, referring clients onto relevant services as needed.
- Complete crisis and risk assessment for distressed clients, including suicide and violence risk assessments, ensuring they are provided timely assistance.
- Monitor client waitlists regularly to ensure these are current and are triaged appropriately, as well as matching clients to appropriate clinicians when availability occurs as required.
- Collaborate with internal teams Clinical Support, Client Services Team Leader and External Relations to ensure the optimal care and responsiveness to all cliental.
- Briefing outside agencies about client needs and requirements.
- Deliver urgent and critical responsive services as required.
- Liaising with referrers.
- Maintaining up-to-date, confidential client records.
- Identified psychological, emotional or behavioural issues and diagnosed disorders using information obtained in client interview.
Brain Injury Support Worker
Ability Options
2018.07 - 2019.07
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients with physical therapy.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Created, prepared, and delivered reports to various departments.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Monitored clients' progress to adjust treatment plans accordingly.
- Documented client progress and activities in accordance with agency policies and procedures.
Veterinary Nurse
Brunker Road Veterinary Centre
2013.01 - 2018.07
- Answered owner animal health questions and advised on best care practices.
- Obtained patient history from owners and performed physical examinations.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in preparation and administration of anaesthesia for surgical procedures. Monitored the levels of patient anaesthesia throughout the operation along with vital signs, and provided postoperative care.
- Scrubbed in on surgical procedures, to assist the Veterinarian.
- Educated clients on nutrition, preventive health and other animal care.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed dental cleanings using ultrasonic scaler.
- Designed and created client education materials and marketing materials for hospital services.
Education
Undergraduate - Bachelor of Nursing
University of Newcastle
Newcastle, NSW12.2024
Certificate IV - Veterinary Nursing
TAFE
Kurri Kurri, NSW12.2012
Skills
- Cultural Sensitivity
- Health Education
- Clerical Support
- Time Management
- Excellent Communication
- Problem-Solving
- Relationship Building
- Individualised Education
- Service Promotion
- Resource Advocacy
- Interventions Understanding
- Research Abilities
Timeline
Intake Officer
Newpsych Psychologist
2019.08 - Current
Brain Injury Support Worker
Ability Options
2018.07 - 2019.07
Veterinary Nurse
Brunker Road Veterinary Centre
2013.01 - 2018.07
Undergraduate - Bachelor of Nursing
University of Newcastle
Certificate IV - Veterinary Nursing
TAFE
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