Emily Harmer

· Set up, manage and remove temporary traffic control schemes and signage.

· Direct traffic using a stop-slow sign and other traffic control devices.

· Give and receive radio updates to coordinate with other road traffic personnel, construction workers and emergency response teams

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Planned, purchased & installed home based council registered baking kitchen
• Assisted customers with cake planning vision, including colour, theme & size
• Built online store & website
• Attended markets to sell and promote products
• Worked with common cake decorating and baking tools (mixers, ovens, carving tools)
• Built a social media profile with over 2500 followers
• Worked with social media influencers to promote products
• Delivery and set up to venues such as Cloudland Brisbane, Sirromet Winery, Oscar & Oscar & Melrose Restaurant

• Streamlined office processes by implementing efficient organizational strategies and time management techniques.
• Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
• Customer service on the front desk
• Handling telephone calls and relaying messages to appropriate department or individual.
• Coordinating and organising jobs for fleet

• Website design from scratch & control of online sales

• Handling all incoming telephone calls

• Packing online orders and organising logistics

• Invoicing

• Purchasing and stock control

• Online banking

• Supplier account payments

• Customer invoice payments Maintaining general ledger entries and reconciliation

• Sales, customer service & product knowledge

• Updating & maintaining Website

• Maintaining stock inventory

• Ensuring quick response to routine enquiries

• Open, arrange, and distribute incoming mail and email.

• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Training & skills in MYOB & Exonet computer system
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.