Emily Harris
Liverpool,NSW
Summary
Enthusiastic and vibrant professional, passionate about the fashion and beauty industry. I’ve developed my customer service and communication skills through my experience in retail. Known for my attention to detail and ability to anticipate customer needs. I've developed the ability to handle multiple tasks simultaneously while creating a welcoming atmosphere. Eager to apply my set of skills to a receptionist or customer service-based role, I aim to provide each client with a memorable experience. I'm especially committed to continuous learning and growth within the industry.
Overview
6
6
years of professional experience
Work History
Lotto and Pharmacy Assistant
Priceline Pharmacy
01.2024 - 06.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Explained game instructions and rules to customers.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
Pharmacy Assistant
Chemist Warehouse
03.2023 - 10.2023
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted customers in selecting over-the-counter medications and health care products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Child Transport Worker
Axia Solutions
08.2021 - 06.2022
- Operated with safety and skill to avoid accidents and delays.
- Complied with and kept up to date on company’s policies and procedures.
- Demonstrated superior transport service driving to and from locations, providing accurate time estimates and courteous responses.
- Utilized positive reinforcement techniques to encourage good behavior from children.
- Encouraged children to develop healthy social and emotional skills.
- Monitored children's activities to verify safety and wellbeing.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Customer Service/Online Shopper
Coles
04.2020 - 08.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Office Assistant
Alliance Network Infrastructure
07.2018 - 12.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Liaised between clients, vendors and contractors and maintained effective lines of communication.
- Set schedules for 20 staff by planning and designating shifts and hours on SIMPRO
- Management of small projects <$5000, creating project packs and facilitating handover to project manager.
Education
Record Of School Achievement -
Elderslie High School
12.2017
Certificate III - Business Administration
TAFE
07.2017
Diploma of Fashion Marketing And Enterprise
Torrens University
Ultimo 02.2025 - Current
Skills
- Sound Computer skills
- Cash Handling & POS system
- Honest and Dependable
- Attention to Details
- Restocking shelves & FIFO
- Resolving Complaints
- Cultural Awareness
- Self-Directed
- Teamwork
- Fast learner
- Excellent communication
- Telephone and email etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma of Fashion Marketing And Enterprise
Torrens University
02.2025 - Current
Lotto and Pharmacy Assistant
Priceline Pharmacy
01.2024 - 06.2024
Pharmacy Assistant
Chemist Warehouse
03.2023 - 10.2023
Child Transport Worker
Axia Solutions
08.2021 - 06.2022
Customer Service/Online Shopper
Coles
04.2020 - 08.2021
Office Assistant
Alliance Network Infrastructure
07.2018 - 12.2018
Record Of School Achievement -
Elderslie High School
Certificate III - Business Administration
TAFE
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