Emily Herring
Melton,VIC
Summary
Dependable retail sales associate with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Cleaner
Sammie Jo Cleaning
10.2023 - 01.2024
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Retail Sales Associate
Petstock
04.2019 - 01.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Utilized upselling techniques to promote additional products and increase sales.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Sales Associate
Bunnings Warehouse
01.2021 - 10.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Bachelor of Psychological Science - Counselling + Criminology
University of New England
Armidale, NSW04.2025
Skills
- Conscientious and Detail-Oriented
- Housekeeping
- Confidentiality Awareness
- Sweeping and Mopping
- Loss Prevention
- Money Handling
- Customer Service
- Order Processing
- Product Promotions
- Store Opening and Closing
- Phone Etiquette
- Teamwork and Collaboration
Timeline
Cleaner
Sammie Jo Cleaning
10.2023 - 01.2024
Retail Sales Associate
Bunnings Warehouse
01.2021 - 10.2022
Retail Sales Associate
Petstock
04.2019 - 01.2023
Bachelor of Psychological Science - Counselling + Criminology
University of New England
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