Summary
Overview
Work History
Education
Skills
Education Training
Personal Information
References
Hobbies
Timeline
BusinessAnalyst
Emily Herweg

Emily Herweg

Chermside,QLD

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

8
8
years of professional experience

Work History

Product & Quality Department Manager

McDonalds Airlie Beach
02.2019 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Verified compliance with food safety quality systems and regulatory guidelines.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Pizza dough maker

Ma's Pizza Park Side West Mackay
09.2017 - 01.2019
  • Prepared dough for up to 180 pizza bases per hour.
  • Contributed to store winning best pizza in town by radio station vote.
  • Working during high-volume periods.
  • Flexibly assisted with customer service and topping/cooking pizzas.
  • Calculated amounts of bases required daily.
  • Measured ingredients and followed recipes.
  • Cash handling and taking orders over the phone.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.

Front of house service

Hungry Jacks, Cannonvale
01.2016 - 01.2017
  • Customer and food service in a fast-paced environment.
  • Member of small team of two responsible for closing store at 11pm from Sunday - Thursday nights.
  • Followed closing time cleaning schedule, replenished stock.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.

Machine operator

BB Print Mackay
01.2015 - 01.2016
  • Tagging.
  • Operated eyelet machine.
  • Followed all WH&S procedures.
  • Maintaining a clean & tidy work area.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Replenished materials and supplies as needed to maintain production.

Education

Graduate Certificate - First Aid

Allens Training PTY LTD
Cannonvale, QLD
10.2019

Certificate III - Hospitality

Gold Training
Mackay
06.2016

Skills

  • Full knowledge of food safety
  • Handling Customer complaints exceptionally
  • Policy Implementation
  • Strategic Planning
  • Staff Development
  • Workforce Management
  • Business Administration
  • Financial Management
  • Expense Tracking
  • Waste Reduction
  • Performance Management
  • Business Development
  • Verbal and Written Communication
  • Expectation Setting
  • Sales Techniques
  • Key Performance Indicators
  • Budget Control
  • Time Management
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Staff Management
  • Complex Problem-Solving

Education Training

  • Leading the shift, leading hospitality qualifications through McDonalds
  • First Aid Training provided through McDonalds
  • Obtained RSA
  • Obtained a Cert III in Hospitality
  • Mercy College Mackay - Year 10

Personal Information

Date of Birth: 05/14/99

References

  • Irma Fernandez, McDonald's Restaurant manager, irmafernandez061273@yahoo.com, 0432654255
  • Katrina Nahow, Ma's Pizza West Mackay, 0455834942

Hobbies

I really enjoy expressing my creativity. I'm currently self-educating & practicing different digital graphic design area's, also expressing my creative self through nail art.

I also love visiting Art Galleries to spark inspiration, motivation & to appreciate others work when I get the chance to do so.

Timeline

Product & Quality Department Manager

McDonalds Airlie Beach
02.2019 - 05.2023

Pizza dough maker

Ma's Pizza Park Side West Mackay
09.2017 - 01.2019

Front of house service

Hungry Jacks, Cannonvale
01.2016 - 01.2017

Machine operator

BB Print Mackay
01.2015 - 01.2016

Graduate Certificate - First Aid

Allens Training PTY LTD

Certificate III - Hospitality

Gold Training

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Emily Herweg