Emily Higgins
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
QScan Radiology
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Tracked important information in Visage, Carestream and Microsoft spreadsheets
Receptionist
Riverway Medical Canter
08.2020 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Receptionist
Concord Tax Kirwan
05.2020 - 09.2020
- Providing support to the accountants and other administrative staff during tax time 2020
- Working with software such as Xero, FYI, Australian Tax Office
- Answering phones, answering customer enquiries, booking appointments, transferring customers to the relevant person, creating new client profile in both Xero and the ATO.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist
KLP Family Law
07.2019 - 04.2020
- Completing a four-week Administration Clerkship with the company then being offered a full-time paid position
- General client work including but not limited to; completing Archiving, Safe Custody processes and attending court to collect, deliver or file documents.
- Effectively navigated Australian and Queensland clerk, court and judicial websites.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Produced and filed various legal documents and electronically preserved updated case record system.
2nd in charge - Produce Department
IGA Bansal Group
02.2017 - 08.2019
- Coached and mentored new team members.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Education
Diploma - Business Administration
TAFE Queensland - Pimlico
Townsville, QLDHigh School Diploma -
Townsville Grammar School
North Ward, QLD12.2016
Skills
- Staff Management
- Time Management
- PC Proficiency
- Office Equipment Operation
- Customer and Client Relations
- Meeting Preparation
- Answer Telephone Calls
- Billing and Payment Processing
- Accounting and Billing Software
- Appointment Booking
- Correspondence and Office Documents
- Mail Preparation and Sorting
References
Qscan Manager: Caitlin Maher - 0452 514 556
Qscan College: Alexandria Heckenberg - 0457 589 136
Riverway Medical Centre GP: Jamila Balchand - 0416 765 968
Certification
- Xero Online Learning - Xero Advisor Certification & Xero Payroll
- Hand Hygiene
- COVID-19 Safety Training
- Fire Warden Training
- De-escalation training
Timeline
Receptionist
QScan Radiology
10.2022 - Current
Receptionist
Riverway Medical Canter
08.2020 - 07.2022
Receptionist
Concord Tax Kirwan
05.2020 - 09.2020
Receptionist
KLP Family Law
07.2019 - 04.2020
2nd in charge - Produce Department
IGA Bansal Group
02.2017 - 08.2019
Diploma - Business Administration
TAFE Queensland - Pimlico
High School Diploma -
Townsville Grammar School
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