Emily Higgins
Ainslie,ACT
Summary
Professional Receptionist with extensive experience in diverse office settings. Proficient in security, service, and clerical requirements. Demonstrates exceptional time management skills and a resourceful approach to handling multiple simultaneous tasks. Adept at coordinating appointments, organizing mail, and managing messages to facilitate efficient office communication. Known for a positive attitude, upbeat demeanor, and strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
QScan Radiology
10.2022 - Current
- Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance.
- Verified appointments, corresponded with clients, and maintained updated and accurate client records.
- Ensured the reception area was tidy and organized to create a positive initial impression for visitors.
- Responded promptly to phone calls, directing them to the appropriate departments or personnel.
- Effectively managed multiple tasks, consistently meeting deadlines.
- Conducted cash transactions and meticulously maintained accurate sales and payment records.
- Maintained strict confidentiality regarding client and company information.
- Recorded and monitored essential data using Visage, Karisma and Microsoft Office programs.
Receptionist
Riverway Medical Canter
08.2020 - 10.2022
- Coordinated patient scheduling, check-in, check-out, and billing processes.
- Operated a multi-line phone system and warmly greeted patients.
- Maintained a master calendar, scheduling appointments for providers to optimize patient flow and accommodate clinician availability.
- Facilitated referrals to insurance and medical specialists, documenting comprehensive details in patient charts.
Receptionist
Concord Tax Kirwan
05.2020 - 09.2020
- Supporting accountants and administrative staff during the 2020 tax season.
- Utilizing software including Xero, FYI, and liaising with the Australian Tax Office.
- Handling phone inquiries, booking appointments, directing calls to appropriate personnel, and creating new client profiles in both Xero and the ATO system.
- Assisting office staff in preparing reports and presentations for internal and client purposes.
- Facilitating communication by collecting and disseminating messages among team members and managers to ensure excellent customer service.
- Welcoming visitors and customers courteously, offering informed and friendly assistance.
Receptionist
KLP Family Law
07.2019 - 04.2020
- Completed a four-week Administration Clerkship with the company, which culminated in an offer for a full-time paid position.
- Responsibilities included a wide range of client-related tasks, such as: Completing archiving and safe custody processes. Attending court to collect, deliver, and file documents.
- Demonstrated proficiency in navigating Australian and Queensland clerical, court, and judicial websites.
- Maintained professional communication with clients, colleagues, and legal partners, both verbally and in writing.
- Produced and filed various legal documents, ensuring the electronic preservation and regular updating of the case record system.
2nd in charge - Produce Department
IGA Bansal Group
02.2017 - 08.2019
- Coached and mentored new team members, fostering their professional development and integration into the team.
- Maintained produce displays, as well as preparation and storage areas, ensuring they were clean and orderly.
- Enhanced profitability by reducing waste, controlling shrinkage, and increasing team efficiency through optimized workflows.
- Implemented effective merchandise replenishment strategies to ensure shelves were consistently stocked and well-organized for customers.
- Ensured grocery team operations strictly adhered to workplace standards and food safety requirements, maintaining optimal health protection.
Education
Diploma - Business Administration
TAFE Queensland
High School Diploma -
Townsville Grammar School
12.2016
Skills
- Staff Management
- Time Management
- Customer and Client Relations
- Data Entry
- Organization skills
- Billing and Payment Processing
- Accounting and Billing Software
- Appointment Booking
- Telephone Etiquette
- Team Building and Motivation
Certification
- Xero Online Learning - Xero Advisor Certification & Xero Payroll
- Hand Hygiene
- COVID-19 Safety Training
- Fire Warden Training
- De-escalation training
References
Qscan Bookings Manager: Caitlin Maher - caitlin.maher@qscan.com.au
Qscan CTCA Manager: Amy Scarcella - amy.scarcella@qscan.com.au
Timeline
Receptionist
QScan Radiology
10.2022 - Current
Receptionist
Riverway Medical Canter
08.2020 - 10.2022
Receptionist
Concord Tax Kirwan
05.2020 - 09.2020
Receptionist
KLP Family Law
07.2019 - 04.2020
2nd in charge - Produce Department
IGA Bansal Group
02.2017 - 08.2019
Diploma - Business Administration
TAFE Queensland
High School Diploma -
Townsville Grammar School
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