Emily Hodge
St Helena,Vic
Summary
Reliable VET expert, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Good at quickly building rapport and productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Project Coordinator - RTO Specialist
Eduworks Resources
Kew, Vic
02.2024 - Current
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Submitted project deliverables consistently adhering to quality standards.
RTO Quality Consultant
RTO Advice Group
Kew, Vic
05.2021 - 02.2024
- Maintained and carried out updates to the company Quality Management System templates as required. Worked with clients to ensure ongoing compliance with the VET and ESOS requirements for providers including the Standards for RTOs 2015.
- Attended and represented clients at audits conducted by VET regulators.
- Conducted internal audits against clients regulatory and state funding requirements.
- Performed process mapping to evaluate current operations and recommend changes for improved efficiency.
- Carried out operational compliance and quality work for clients such as developing Training & Assessment Strategies, improving policies and procedures, leading validation processes etc.
- Reviewed the quality of training and assessment materials against training package requirements and proposed delivery strategies.
- Researched training package and industry licensing requirements in order to ensure compliant delivery strategies.
- Worked with RTOs with non-compliances identified to rectify the issues and provide reports and evidence to the relevant VET regulator.
- Provided training for clients administration and compliance staff to ensure compliance in day-to-day operations.
- Reviewed client applications for initial registration and provided advice on recommended actions and improvements.
- Consulted with prospective and current clients about their needs in order to propose work and plan out projects.
- Developed client-facing materials such as presentations, proposals and reports.
- Managed the development of project plans, timelines and budgets.
- Provided guidance to team members throughout the project lifecycle.
- Created and maintained project documentation to ensure accuracy and completeness.
- Suggested and carried out improvements to internal processes and tools in order to improve procedures.
- Researched and developed strategy work required to launch prospective new government funded organisation.
- Provided internal team members with training in regards to procedures, tools and templates.
Lead Quality Consultant
RTO Advice Group
Kew, Vic
06.2015 - 02.2021
- Organized meetings between stakeholders to discuss project details and timelines.
- Developed and implemented customized strategies to meet client needs.
- Created comprehensive reports on project progress and results for clients.
- Oversaw a large number of successful initial RTO & CRICOS registration applications, as well as other applications such as scope extension, rectifications, appeals and minor changes.
- Worked on and contributed to compliance processes including carrying out audits, providing advice and training to clients as needed.
- Developed detailed understanding of ESOS requirements and developed processes, tools and templates
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Reviewed and updated the Quality Management System based on feedback and audit outcomes.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Drafted proposals outlining solutions to identified issues in the organization.
- Provided consultation, training and support to team members in relation to allocated responsibilities.
- Worked with stakeholders to develop and maintain close relationships including referral agreements.
- Led team meetings to discuss team needs and goals.
- Improved internal processes to increase efficiciency and improve sales.
- Gave public presentations about regulatory changes at conferences.
- Gave online presentations to prospective clients about setting up RTOs and the risks and challenges involved.
Marketing Coordinator
Eduworks Resources
Invanhoe East, Vic
09.2014 - 06.2015
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Updated databases with customer information collected from various sources.
- Provided input into the development of brand guidelines for consistency across channels.
- Delivered administrative support services to improve marketing efforts.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
Special Projects Officer
RTO KnowHow
Kew, Vic
08.2012 - 09.2014
- Developed and implemented project plans for special projects.
- Monitored progress of projects, identified potential problems and proposed solutions.
- Collaborated with stakeholders to ensure successful completion of projects within budget and timeline.
- Ensured compliance with relevant laws, regulations, policies and procedures throughout the life cycle of each special project.
- Checked project documents, drawings and supplementary materials for accuracy and completeness.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Provided accurate information about products, prices and services.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Provided product demonstrations and overviews at client sites and online.
- Edited and proofread all documents prior to submission.
Administrative & Marketing Assistant
CMC Training at Work
Abbotsford, Vic
12.2002 - 08.2008
- Organised, dispatched and maintained inventory of assessor files used to create and document evidence of assessment.
- Contributed to organising staff meetings and student graduation ceremonies including correspondence with attendees prior and on the day.
- Supported the management team with day-to-day needs such as preparing agendas, minutes and other materials for meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained accurate records and databases of student information.
- Processed student transcripts, grades, and other related documents.
- Performed data entry into student information systems.
- Assisted in the development and implementation of new policies and procedures for record keeping.
- Participated in meetings with faculty, staff, and administrators to discuss student records issues.
- Created forms and documents as needed for tracking purposes.
- Audited existing files to ensure accuracy of data entered into the system.
Education
Bachelor of Fine Arts With Honours - Painting
Monash University
Melbourne07-2008
Skills
- Regulatory Compliance
- Continuous Improvement
- Project Management
- Business Acumen
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Quality Assurance
- Training and Development
- Report Development
- Documentation Management
Affiliations
- Dog training & walking
- Yoga & meditation
- Art & cultural Events
- Travelling
Languages
Spanish
Limited
References
References available upon request.
Timeline
Project Coordinator - RTO Specialist
Eduworks Resources
02.2024 - Current
RTO Quality Consultant
RTO Advice Group
05.2021 - 02.2024
Lead Quality Consultant
RTO Advice Group
06.2015 - 02.2021
Marketing Coordinator
Eduworks Resources
09.2014 - 06.2015
Special Projects Officer
RTO KnowHow
08.2012 - 09.2014
Administrative & Marketing Assistant
CMC Training at Work
12.2002 - 08.2008
Bachelor of Fine Arts With Honours - Painting
Monash University
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