Emily Hoffmann
Terrigal,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Club Attendant
Gosford RSL Club
02.2021 - Current
- Greeted members cheerfully and offered personalized assistance.
- Helped meet guest needs related to facilities, amenities or club events.
- Prepared beverages and other hospitality for club members.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Area Team Leader
McDonald's
06.2016 - 02.2021
- Supervised team members on shift and ensured day to day goals were met, whilst maintaining positive and productive atmosphere to enhance employee experience.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor - Criminology
University of Newcastle
Newcastle, NSW06.2024
Higher School Certificate -
St Josephs Catholic College
East Gosford, NSW11.2020
Skills
- Customer Service
- Professionalism
- Working on strategies to better the workplace and reach goals
- Ensuring I perform to the best of my ability
- Relationship Building
- Customer Relations
- Conflict Resolution
- Cash Handling
- Food and Beverage Sales
Timeline
Club Attendant
Gosford RSL Club
02.2021 - Current
Area Team Leader
McDonald's
06.2016 - 02.2021
Bachelor - Criminology
University of Newcastle
Higher School Certificate -
St Josephs Catholic College
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