Senior Support Worker
Ontrack Community Programs
- Represented the city at community and professional organizational meetings, WHS committee
- Attended community service project-related professional conferences and meetings each month.
- Strong interpersonal skills I am very much a people person, and I am able to build a rapport with people in a quick manner. I am able to do this as I am always willing to listen and I am aware of my body language, always ensuring that I am taking a professional non-threatening approach. My ability to problem solve has constantly being used especially around conflict situations with staff, covering last minute roster and routine changes. With these regular changes I have also developed the skill of being able to negotiate with internal and external stakeholders. I am a very positive person and I find this works especially when trying to motivate customers and their families. This also puts the resident at ease when in some potentially situations such as being short staffed. I believe that I have strong interpersonal skills to suit this role.
- Planned and hosted community service activities for clients that was person centered
- Addressed and resolved neighborhood problems and complaints in a tactful and timely manner. eg1 I am very much a people person, and I am able to build a rapport with people in a quick manner. I am able to do this as I am always willing to listen and I am aware of my body language, always ensuring that I am taking a professional non-threatening approach. My ability to problem solve has constantly being used especially around conflict situations with staff, covering last minute roster and routine changes. With these regular changes I have also developed the skill of being able to negotiate with internal and external stakeholders. I am a very positive person and I find this works especially when trying to motivate customers and their families. This also puts the resident at ease when in some potentially situations such as being short staffed. I believe that I have strong interpersonal skills to suit this role
- Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.I understand then when working with families' from different backgrounds you need to be able to put your own values and beliefs aside and take on a very culturally friendly approach. As a worker you need to be culturally aware in order to ensure that you are culturally friendly. I am a very culturally aware person and I am a very open and culturally friendly person
- Drafted timetables and work programs i develop rosters for residential clients In my roles I had to be able to work on the floor as a part of a team however then also be able to work on my completing administration and also working alone on active shifts. I found that I was able to make this change easily and had no concerns working in either situations.
- Trained all new support staff
