Summary
Overview
Work History
Education
Skills
Timeline
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Emily Morling

Huntingdale,WA

Summary

Ample Customer Service experience with a proven track record at Coles Supermarket and Hoyts, excelling in problem resolution and customer relations. Demonstrating the ability to train staff and manage high-volume transactions with precision. Expert in active listening, ensuring customer satisfaction and repeat business through effective conflict resolution and rapport building.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Coles Supermarket
06.2021 - 04.2024
  • Working with other team members to maintain a cohesive environment for customers and staff. Making sure we're on the same page especially during peak hours.
  • Developed multitasking abilities while managing multiple tasks simultaneously during peak hours. Including maintaining an organized and clean workspace, completing tasks in order of priority and level of demand during all hours
  • Handled cash transactions responsibly ensuring correct amounts entering and leaving the till.
  • Counting, depositing and exchanging cash to ensure till is prepared for staff for the next day, whilst operating a POS system.
  • Resolving and acting on customers concerns, promptly to ensure all parties (especially the customer to ensure repeat business) are happy with the outcome.
  • Assisted in training new crew members, accepting notes from management and other teammates to improve my teaching ability and overall performance.
  • Providing excellent hands on customer service by always greeting customers and handling their requests (ie; where products are or if something is in stock) to the best of my abilities.
  • Developed rapport with customers through positive interactions and assisting when they need it.
  • Working with a headset to ensure quick and quiet communication between staff.
  • Putting stock customers no longer require away and putting it in waste if out of date or damaged.
  • Ensuring all cardboard gets put in the compactor and putting it on.
  • Assisting in the completion of stocktake.

Crew Member

Hoyts Cinemas
06.2014 - 06.2018
  • Maintaining a clean and tidy work environment including sweeping, mopping, dishes and changing bins.
  • Keeping areas that customers frequented clear of clutter and spills whilst making it a visually appealing environment.
  • Moving stock to and from the store room, rotating old stock and regularly sweeping the storeroom.
  • Restocking items in Candy Bar that where running low, checking dates and rotating items to monitor food expiration dates.
  • Assisting in food preparation whilst maintaining high hygiene practices. Such as thoroughly washing hands and putting gloves on and cleaning equipment that was directly involved in the food preparation.
  • Being a liaison between customer and manager conveying any concerns and issues that I required assistance in resolving.
  • Greeting customers as they walked in with a friendly smile and asking if they require any assistance and directing them to the right area/cinema.
  • In candy bar upselling items and suggestive selling with all products.
  • Money handling, making float, counting tills at the end of a shift and depositing the total.
  • Helping train new staff, showing them how to complete tasks and teaching them the procedures Hoyts uses.
  • Working in the cafe area making coffees, hot chocolates and teas. Also serving cakes/biscuits/cupcakes.
  • Answering phones when in Box Office (ticket sales), making bookings when required and answering customer questions about films. Also transferred Answering phones when in Box Office (ticket sales), making booking when required and answering customer questions about films. Transferring through to management if assistance is required.
  • Complete stock take.
  • Set up at the start of each day, pack away at the end of the night.

Education

High School Diploma -

Southern River College
Gosnells, WA
10.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Documentation
  • Prioritization
  • Staff Training

Timeline

Customer Service Representative

Coles Supermarket
06.2021 - 04.2024

Crew Member

Hoyts Cinemas
06.2014 - 06.2018

High School Diploma -

Southern River College

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Emily Morling