Emily Holwill
Barooga,Australia
Summary
Enhanced team productivity and customer satisfaction at Bega Cheese and The Orchard Cafe using a Positive Reinforcement approach. Boosted team morale and retention through mentoring and emergency response skills. Created a safe work environment with Mental Health First Aid knowledge. Expertise in project management, process improvement, and troubleshooting fosters continuous improvement and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Bega Cheese
09.2020 - Current
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance among all 15 team members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Front of House Barista
The Orchard Cafe
01.2019 - 11.2020
- Enhanced customer satisfaction by providing efficient and friendly service at front of house.
- Promoted seasonal specials, effectively driving sales of featured items.
- Established rapport with customers through engaging conversations while maintaining professionalism during busy periods.
Education
Certificate IV - Leadership And Management
Wodonga Tafe
Wodonga, VIC03.2023
Certificate IV - Community Services
Gotafe
Shepparton, VIC10.2020
Skills
- Mentoring/ Coaching
- Documentation And Reporting
- Staff Education and Training
- Emotional awareness
- Emergency Response
Certification
- Mental Health First Aid Training - St Johns
- Lead an Emergency Control Organisation - Allens Training
Timeline
Team Leader
Bega Cheese
09.2020 - Current
Front of House Barista
The Orchard Cafe
01.2019 - 11.2020
Certificate IV - Leadership And Management
Wodonga Tafe
Certificate IV - Community Services
Gotafe
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