Emily Hooton
Lascelles,VIC
Summary
Versatile service professional with a strong background in customer satisfaction and team collaboration. Demonstrates exceptional communication and conflict resolution skills, contributing to efficient service delivery and improved customer experiences. Eager to leverage a creative and adaptable approach to enhance operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
All-rounder
Hopetoun Community Hotel Motel (Cafe)
Hopetoun, VIC
12.2024 - Current
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Cleaned tables in the dining area before and after customer seating.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Adhered to health and safety regulations when handling food items.
All-rounder
Hopetoun Community Hotel Motel
Hopetoun, VIC
06.2024 - 11.2024
- Ensured high standards in meal preparation
- Competently overseeing diverse tasks within a swift environment.
- Increased client satisfaction by providing focused service
- Ensured optimal organization in all dining zones.
- Collaborate with the team to improve service efficiency.
Waitress
The Juke
Sea Lake, VIC
04.2024 - 06.2024
- Served customers efficiently, enhancing dining experience, and improving satisfaction rates.
- Managed orders and coordinated with kitchen staff, ensuring timely service and accuracy.
- Enhanced workflow efficiency in collaboration with team, resulting in increased table turnover.
- Maintained a clean and organized work environment.
Cleaner/Assistant
Restoration Alley
Hopetoun, VIC
04.2023 - 07.2023
- maintained workshop cleanliness, organized tools, learned restoration techniques, improved efficiency.
All-rounder
Hopetoun Cafe
Hopetoun, VIC
02.2018 - 07.2023
- collaborated with management to enhance customer service and streamline stock control processes
- Supported kitchen operations, ensuring efficient workflow and quality standards.
- Improved customer satisfaction through attentive service and prompt issue resolution.
All-rounder
Hopetoun Community Hotel Motel
Hopetoun, VIC
09.2022 - 10.2022
- Crafted and served meals, boosting client contentment.
- Maintained orderly and sanitary conditions in dining spaces.
- Boosted productivity through streamlined kitchen procedures
- Synchronized efforts with kitchen and bar teams to maintain efficient service.
Education
High School - Years 10-11
Tyrell College
Sea Lake12-2024
Cert II Automotive - Automotive
AIET
10-2024
High school - Years 7-10
Hopetoun P-12 College
Hopetoun08-2023
First Aid -
Mallee First Aid
HopetounSkills
- Creative
- Mechanically minded
- Conflict resolution
- Logical thinking
- Quick Learner
- Adaptability
- Collaboration
- Customer Relations
- Attention to Detail
- Basic Math
- Problem Resolution
- PPE Compliance
Affiliations
- Speedway
- Reading
- Drawing
References
References available upon request.
Timeline
All-rounder
Hopetoun Community Hotel Motel (Cafe)
12.2024 - Current
All-rounder
Hopetoun Community Hotel Motel
06.2024 - 11.2024
Waitress
The Juke
04.2024 - 06.2024
Cleaner/Assistant
Restoration Alley
04.2023 - 07.2023
All-rounder
Hopetoun Community Hotel Motel
09.2022 - 10.2022
All-rounder
Hopetoun Cafe
02.2018 - 07.2023
High School - Years 10-11
Tyrell College
Cert II Automotive - Automotive
AIET
High school - Years 7-10
Hopetoun P-12 College
First Aid -
Mallee First Aid
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