Emily Horne

• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises

• Mentored people with disabilities to gain skills to work towards paid employment.
• Provided one-on-one mentoring to help individuals reach their full potential within the organisation.
• Coached trainees on best practices, providing constructive feedback to support their professional growth.
• Conducted presentations to help teach work and life skills to better support people.

• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
• Improved patient outcomes with accurate documentation of mental health symptoms and progress.

• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
• Improved patient outcomes with accurate documentation of mental health symptoms and progress
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.

• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
• Improved patient outcomes with accurate documentation of mental health symptoms and progress.

• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Implemented behavior management techniques when required for the safety of both clients and staff members involved.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
• Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
• Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
• Worked with children and parents to closely monitor and record social, behavioral and academic growth.
• Conducted in-home visits to provide supportive services

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
• Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
• Kept accurate records for client files and handled related paperwork.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

•Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Answered questions about store policies and addressed customer concerns.
• Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
• Answered incoming calls and emails to provide product information, features and benefits.