EMILY HOWARD
Panton Hill,VIC
Summary
Empathetic & Driven Leader, who thrives on creating a strong team culture promoting inclusion. Temporarily performing a reduced role to be closer to home as my 5th child commences school. Still regarded by the business as a Store Manager with plans already in place for Me to resume my Store Manager Position January 2024
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Dan Murphy's
05.2023 - Current
- Team Development
- Managing Daily CLA stock routines
- Managing & Minimising stock loss
- Maximising Store Profitability
- Executing business strategic initiatives utilising discretionary space.
- Customer Service through driving increased results of VOC & Member sign ups & scan rate
- Caring for the Community through imbedding correct legislative procedures and maximising fundraising for GIVIT
Store Manager
Dan Murphy's
09.2021 - 05.2023
- Responsible for Overseeing the daily operations of the store, ensuring the store runs smoothly & effectively, in line with the business strategy & values.
- Drive great store culture & a leader for an inclusive and supportive workplace
- Team Development and empowering team to stretch their capabilities to own the resolutions to their own road blocks
- Proactive safety & injury management leader
- Lead a customer first mindset in store
- Strategic approach to achieve overall & store business strategies & KPI's
- REM Control utilising new MSR initiative
- Drive store sales & GP through analysing store metrics and identifying areas of opportunity
- Achieved Store's First Million Dollar Christmas Week
Pathways Store Manager
Dan Murphy's
03.2021 - 08.2021
- 16 Week Store Manager Leadership Program
- Relief Store Manager of Alphington Flagship Store for 12 Weeks
Customer Experience Manager
Dan Murphy's
12.2019 - 03.2021
- Development & Training of Team
- Drive & execute business strategies in store
- Leader creating a safe & inclusive workplace
- Leader of a customer 1st attitude in store
- Store reporting & Rostering
- Engaging with Suppliers to increase Team product knowledge and new local ranging.
- Operated Store in absence of Store Manager
Home World Manager
Kmart Australia
01.2017 - 12.2019
- Accountability of running store, in absence of store manager
- Management of stock in the Home World departments, analysing for any opportunity to drive sales. Department sales of $23 Million in Richmond role, with Stock Turn of 33 in Home Living departments.
- Liaising with the buying teams to secure high margin inventory.
- Analysis of weekly and monthly sales in all departments to seek opportunities encouraging team member input.
- Rostering for all Home World team members including service areas such as Entertainment while keeping inline with Rem targets.
- Verifying that all merchandising standards were maintained on a weekly and monthly sales in all departments to seek growth opportunities encouraging team member input.
- Planning and execution of all seasonal events inside the business with attention to detail and deadlines
- Inducting, Training and mentoring of all new team members.
- Seconded to an Operations development role Feb 2018 - May 2018. Role was to focus on high risk audit stores, identifying incorrect store processes, team development & helping store to achieve business expected audit compliance. Keilor Store original store compliance of 57% increased to Audit result of 89% within 12 weeks. Footscray Store original audit score of 53% compliance, achieved audit result of 87% within 12 weeks.
- All stores who were mentored achieved above business expectations on their next business audit.
Store Operations Manager
Kmart Australia
05.2013 - 01.2017
- Managing the stores payroll systems
- Managing the weekly balance of sales and expenses, to balance the store financials for each week
- Managing, implementing changes, and enforcing occupational health and safety standards
- Managing employees responsible for invoicing, receipting, store expenses and stock integrity Managing constant checking of stores audit compliance
- Injury management. Reporting and recording of incidents, and all follow up with company's injury care providers, and Workcover claims
- Managing processes to maintain price integrity & compliance
- Accountability for Audit Compliance & store checks to ensure best possible Business Audit outcome
- Asset protection -weekly follow up on register shortages & incorrect processes which are against company policy
- Customer Service, customer satisfaction and loyalty, and customer complaint resolution where necessary
- All aspects of rostering for a team of approximately 170 Team Members. Including adherence to store budgets set by Head Office
- Hiring, Induction and training of new Team Members
- Full Accountability for planning, executing & control full store Stocktakes
Line Manager in Training
Kmart Australia
05.2012 - 01.2013
- Learning all aspects of business expectations & process to successfully hold a line management position within the business
- Care taking roles across various Stores
Skills
- Great Work Ethic
- Results Orientated
- Building Formidable Teams
- Strong Attention to Detail
- Audit & Policy Compliance
- Safety & Injury Management
- Calm and Strategic Under Pressure
- Collaborative Management Style
Additional Information
Dan Murphy's Creator & Mentor of VIC/TAS Women & Gender Diverse Leadership Mentoring Group
Dan Murphy's VIC/TAS Mentor of the Year 2023
Dan Murphy's VIC/TAS Safety Award Nominee for Area 3 2023
Dan Murphy's VIC/TAS Safety Award Nominee for Area 2 2022
Dan Murphy's VIC Area 3 Compliance Champion
Dan Murphy's National RAP Squad Member
3 Endeavour Drinks Imprint Award Nominations for People & Diversity Champion 2023
VIC/TAS Winner Inaugural Proud Award 2022
WSET Spirits Level 2 Accreditation obtained with Distinction 2023
WSET Wine Level 2 Accreditation obtained with Distinction 2022
Mental Health First Aid Accreditation
First Aid Accreditation
Timeline
Assistant Store Manager
Dan Murphy's
05.2023 - Current
Store Manager
Dan Murphy's
09.2021 - 05.2023
Pathways Store Manager
Dan Murphy's
03.2021 - 08.2021
Customer Experience Manager
Dan Murphy's
12.2019 - 03.2021
Home World Manager
Kmart Australia
01.2017 - 12.2019
Store Operations Manager
Kmart Australia
05.2013 - 01.2017
Line Manager in Training
Kmart Australia
05.2012 - 01.2013
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