Emily Ileri
Brunswick,VIC
Summary
Passionate about promoting lasting customer satisfaction and rapport by delivering quality service and unparalleled support. Proficient in customer service best practices and enjoy cultivating a workplace environment of empathy and healthy relations
Overview
15
15
years of professional experience
1
1
Certification
Work History
Royal Eagle Security
Royal Eagle Security
06.2018 - Current
- Scheduling duties
- Maintaining clients software and hardware
- Managing a vast array of clients & building positive relationships
- Extensive data entry
- Organising and solving faults on hardware.
- Handling accounts & procedures for assigned clients.
- Meeting deadlines.
- Allocating/managing budgets.
Cellar Hand
Zilzies Winery
01.2018 - 04.2018
- Followed OH&S practices to ensure safe handling and management of equipment and chemicals
- Fermenting wine by creating yeast cultures
- Cleaning and maintaining equipment for products
- Worked in large groups and unsupervised
- Keeping to a schedule for tasks to be completed
- Checking lines/signing o on works completed as supervisor.
- Kept operations in compliance with company, safety and legal requirements.
- Communicated processing instructions to other workers.
Administration
Cloud Copy Click/Telstra TLS
04.2017 - 07.2017
- Managing and scheduling technicians for ADHOC and maintenance works
- Account management & billing
- Maintaining relations with customers & suppliers
- Extensive phone & email liaison with clients and suppliers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Volunteer/Artist
M.A.R.S Community Art Gallery
10.2014 - 07.2016
- Developed art and design concepts.
- Created commissioned artwork for gallery
- Worked with clients to understand desired outcomes and requirements.
- Experimented with variety of styles and techniques to produce unique works of art.
- Participated in art exhibitions and shows to showcase work.
Barista
Gloria Jeans
02.2013 - 01.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
Bakers Delight
04.2009 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and verified adherence of quality and safe food-handling standards.
- Trained new staff members on proper customer service and hospitality policies.
Education
Year 12 VCE -
Mildura Senior College
MilduraSkills
- Experienced in Excel
- Willingness to learn
- Empathetic to customer's needs and requirements
- Excellent problem solving and analytical skills
- Dedicated to finding ways to offer the best possible service
- Reliable and efficient work ethic
- Excellent organisational skills
- 11 years experience in customer service
- Proficient in computer skills and MS Suite
- Love to create a positive environment for myself and others around me, interacting with team members to cultivate a healthy relationship
Certification
- Barista - Preparing and serving espresso coee 2013
- Short course in Nail Enhancement 2017
Accomplishments
Volunteer Work at M.A.R.S Community Art Gallery, 10/01/14, 07/01/16
Creative drawing and artistry
Devoted artist
Commissioned collaborative mural for Red Ink office space.
Timeline
Royal Eagle Security
Royal Eagle Security
06.2018 - Current
Cellar Hand
Zilzies Winery
01.2018 - 04.2018
Administration
Cloud Copy Click/Telstra TLS
04.2017 - 07.2017
Volunteer/Artist
M.A.R.S Community Art Gallery
10.2014 - 07.2016
Barista
Gloria Jeans
02.2013 - 01.2014
Customer Service Representative
Bakers Delight
04.2009 - 01.2013
Year 12 VCE -
Mildura Senior College
- Barista - Preparing and serving espresso coee 2013
- Short course in Nail Enhancement 2017
Similar Profiles
Syed Abdul AzeezSyed Abdul Azeez
Receptionist at Royal eagle HotelReceptionist at Royal eagle Hotel
Joshua MiguelJoshua Miguel
Construction Worker at Royal Eagle Construction House RenovationConstruction Worker at Royal Eagle Construction House Renovation
Marc AudetMarc Audet
Protective Security Officer at North American Security/ American Eagle SecurityProtective Security Officer at North American Security/ American Eagle Security