Emily Ivanov
Melbourne,VIC
Summary
Proven Office Administrator with a track record of enhancing customer satisfaction and streamlining operations at JET Tiling and Precision Showers, Mirrors and Robes. Leveraged time management and office administration skills to improve efficiency and foster strong client relationships. Excelled in a dual role as a Small Business Owner, significantly boosting brand engagement through innovative digital marketing strategies while maintaining excellent customer service.
Overview
6
6
years of professional experience
Work History
Office Administrator
JET Tiling
Melton, VIC
02.2018 - 12.2020
- Interacted with customers by phone, email, or in-person to provide information. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Small Business Owner
Self Employed - Celestial Designs
Harkness, Vic
12.2020 - 10.2022
- Created and managed a Shopify business solely.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Designed compelling visuals for various digital marketing campaigns, resulting in increased brand awareness and engagement.
Office Administrator
Precision - Showers, Mirrors & Robes
Derrimut, VIC
10.2022 - Current
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed strong relationships with clients, leading to repeat business and increased revenue.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Highview Collage
Maryborough, VIC10.2015
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Customer Engagement
- Strong Attention to Detail and Organization
Technical Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Advanced proficiency in Adobe Creative Suite and Cricut (Photoshop, Illustrator, InDesign, Cricut Design space)
- Experienced with project management software such as Monday.com and Clickup
- Skilled in Shopify, Website design and Payment processing systems (Afterpay, Paypal)
- Familiar with accounting software, such as QuickBooks and Xero
References
- JET Tiling (Co owner) - Jamie 0482 587 040
- PRECISION Showers Mirrors & Robes (Owner) Emmy - 0499 294 475
Timeline
Office Administrator
Precision - Showers, Mirrors & Robes
10.2022 - Current
Small Business Owner
Self Employed - Celestial Designs
12.2020 - 10.2022
Office Administrator
JET Tiling
02.2018 - 12.2020
High School Diploma -
Highview Collage