Emily-Jade Cuthbert
Corinella,VIC
Summary
Dedicated individual with over 5 years of hospitality and recent reception experience. Passionate about personal training and nutrition, aiming to inspire others to embrace fitness as a lifestyle. Committed to helping individuals achieve transformative health and wellness through dedication and discipline.
Overview
2027
2027
years of professional experience
Work History
Receptionist
Alex Scott & Staff
Wonthaggi, Vic
02.2026 - Current
- Scheduled and confirmed appointments, optimizing front desk calendar for efficiency.
- Greeted visitors and clients, creating a positive first impression.
- Maintained clean and welcoming reception area, enhancing visitor experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders.
Barista
Saint Jules
San remo , Vic
04.2025 - 02.2026
- Prepared high quality beverages according to established recipes and standards.
- Operated espresso machines and brewing equipment to maintain high beverage quality during busy shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by greeting and assisting patrons promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Trained new baristas on beverage preparation techniques and customer service skills, enhancing team competency.
- Handled cash transactions accurately while processing customer orders swiftly.
- Monitored inventory levels and reported supply needs to management regularly.
Barista Manager
Mod Eisley Cantia
Phillip Island , Vic
09.2021 - 04.2025
- Oversaw daily operations of coffee bar, including staff scheduling and workflow management.
- Managed barista staff, ensuring proper training and scheduling.
- Trained new baristas on beverage preparation and customer service standards.
- Addressed customer complaints to improve overall satisfaction and foster positive relationships.
- Tracked inventory levels and coordinated supply orders to ensure consistent availability.
- Created seasonal beverage menus to attract diverse customer preferences.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
Hospitality Worker
Kims Bakery
Phillip Island , Vic
2018 - 2020
- Provided exceptional customer service to enhance guest experiences.
- Served food and drinks to customers in a timely manner.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Collaborated with kitchen staff to ensure timely food service.
- Answered questions regarding menu items, special offers and other restaurant information.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted in maintaining cleanliness and organization of dining areas.
- Handled cash transactions and processed payments accurately.
- Managed inventory by restocking supplies and monitoring usage.
Education
Wonthaggi Secondary College
VicSkills
- Appointment scheduling
- Customer service
- Office management
- Cash handling
- Inventory management
- Beverage preparation
- Staff training
- Teamwork
- Time management
- Detail orientation
- Conflict resolution
- Effective communication
Timeline
Receptionist
Alex Scott & Staff
02.2026 - Current
Barista
Saint Jules
04.2025 - 02.2026
Barista Manager
Mod Eisley Cantia
09.2021 - 04.2025
Hospitality Worker
Kims Bakery
2018 - 2020
Wonthaggi Secondary College