Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emily James

Melbourne,VIC

Summary

Dependable and successful at meeting high productivity, Quality and performance standards. Efficient and competent professional. Experienced individual providing high-quality administrative support to various departments. Highly organised and detail-oriented with great multitasking and task prioritization skills.

Overview

24
24
years of professional experience

Work History

Debt Collections Officer

Credit Corp
08.2021 - 12.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Answered a constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Maintained a high volume of calls and met the demands of a busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call centre environment handling manual and automatically dialled outbound calls.
  • Achieved performance goals on a consistent basis.
  • Documented customer payment interactions and account statuses for future reference.
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanour.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Collected on delinquent accounts to reduce overdue balances.
  • Collaborated with other departments to verify customer compliance with payment plans.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Maintained accurate records of customer accounts, payments and payment plans.

Store Manager

Ferguson Plarre Bakehouse
01.2008 - 12.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Completed point-of-sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.

Debt Collections Officer

GMAC
01.2006 - 01.2008
  • Identified accounts with overdue payments and found solutions to help bring loan to current status.
  • Arranged for repayment or established repayment schedules based on customers' financial situations.
  • Answered customer questions regarding accounts.
  • Maintained daily, weekly and monthly collection and metric goals.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Worked in call centre environment handling manual and automatically dialled outbound calls.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.

Hairdressing Apprenticeship

Touch. Of Style
01.2003 - 01.2006
  • Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risks in a shared environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in the register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Organised sales area and workstation to showcase products and boost sales.
  • Determined appropriate hair treatments based on conditions and textures.
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and using proper techniques to achieve the desired colour.
  • Trimmed, cut, and shaped hair based on customer preference.

Crew Trainer

McDonald's
06.2001 - 01.2003
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.


  • Cleaned and organised restrooms by restocking dispensers, sanitising fixtures and spot-cleaning partition walls and doors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Assisted other staff members with cleaning difficult areas.

Education

Hairdressing

Headmasters
Melbourne
2006

Skills

  • Professionalism
  • Customer service
  • Goal-oriented
  • Account management
  • Debt recovery
  • Active listening
  • Client relations
  • Record keeping
  • Self-motivation
  • Computer literacy
  • Time management
  • Attention to detail

Additional Information

Completed years 7-11 at Wilson Park

Secondary College.

Completed Certificate 3 in Hairdressing.

Completed Certificate 3 in Financial Services.

Completed Responsible Service of Alcohol.

Completed Responsible Service of Gaming.

Australian Drivers Licence.



Timeline

Debt Collections Officer

Credit Corp
08.2021 - 12.2024

Store Manager

Ferguson Plarre Bakehouse
01.2008 - 12.2013

Debt Collections Officer

GMAC
01.2006 - 01.2008

Hairdressing Apprenticeship

Touch. Of Style
01.2003 - 01.2006

Crew Trainer

McDonald's
06.2001 - 01.2003

Hairdressing

Headmasters

Similar Profiles

CREATE PROFILE
Emily James