Emily Jarmain
Sydney,NSW
Summary
Result-oriented Project and Delivery Manager known for high productivity and efficient task completion. Specialised in project management, logistics coordination, and team leadership. Excellent communication, problem-solving, and adaptability skills essential for navigating delivery operations challenges. Committed to enhancing operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Principal Solution Delivery Manager
Department of Planning, Housing and Infrastructure
06.2023 - Current
- Due to my extensive experience across a diverse range of products and domains, I was seconded to this role as part of a cross-training opportunity
- Lead and manage the planning and delivery of critical and often complex projects and releases and provide oversight as a project manager to meet operational requirements and the needs of clients
- Manage a range of permanent and/or ad hoc teams and associated projects to ensure the outcomes are achieved
- Develop and implement plans, procedures and policies to ensure the success of ICT work packages or releases
- Establish and maintain working relationships with internal and external stakeholders, at a senior level, sharing and exchanging information to ensure project deliverables are met
- Analyse current and emerging issues, prepare detailed and timely reports and briefings, and contribute to the development of a strong and effective team culture and leadership to staff in the provision of support to the Executive leadership team
- Provide high quality advice and guidance concerning issues management, including provision of strategies to proactively and effectively manage critical issues and stakeholder relations to ensure the achievement of agreed deliverables
- Establish a reduction in operation and management costs by a minimum of 11% by delivering improvements to current processes
Principal Project Manager – Complex projects
Department of Planning, Housing and Infrastructure
03.2021 - 06.2023
- Company Overview: Digital Information Office
- The objective of this project was to reduce risk associated with identified information and cyber security risks on several legacy crown jewel applications
- The crown jewel applications in scope were successfully remediated and are on track to be re-developed using an enterprise application to remove residual risk and support current and future business transformation activities
- The delivery of the next phase of this initiative is to replace the application is currently within my portfolio in current role as Solution Delivery Manager
- Lead strategic project delivery, including the development and delivery of a portfolio of projects, identifying interdependencies and leveraging resources to maximise efficiencies and achieve required outcomes
- Lead and oversee all aspects of project development and implementation across a portfolio of complex projects, including preparing business cases and project plans, establishing appropriate governance, identifying, allocating and managing resources, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, and to quality standards
- Develop and implement strategies and tools for the continuous monitoring and evaluation of projects, including risk and contingency management, benefits realisation, and project impact and quality measures, to identify and address issues and assess project progress and overall effectiveness
- Lead and manage project team/s, including internal and external project staff, to deliver all key project/s milestones and outcomes
- Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met
- Provide expert advice and information to stakeholders on emerging project issues and present recommendations to support project delivery in line with established plans, budgets, timeframes, policy objectives and other project priorities
- Oversee research and formulate recommendations to support evidence based project planning and decision making
- Digital Information Office
Principal Business Analyst – Business transformation
Department of Planning, Industry and Environment
07.2020 - 03.2021
- After this initial engagement, I was requested to manage the preliminary stage for a new solution to two ageing business systems
- During doing this work, I discovered that several business units were performing similar processing using disparate applications
- I recommended that further analysis should be conducted to review all target business systems and deploy a single solution instead of replacing the 2 systems
- Discover immediate enhancements using only current technical options to mitigate risk
- Evaluate and assess new technical solutions to provide a modern, efficient operating platform for a tenure management solution
- Create and manage business case through to approval
- Kick off project
Principal Business Systems Architect (Pega platform) – TMS transformation project
Department of Planning, Industry and Environment
03.2017 - 06.2020
- This varied role allowed me to use my comprehensive client domain knowledge to lead an implementation team to architect a new solution to an existing business problem to deliver adequate compliance against complex legislation to ensure strict auditing and support best decision-making processes
- The business domain is highly unique and the pre-selected technology platform proved not a good fit, however, through high calibre solutioning the team was able to find a workable and functional fit for the business requiring no additional spend on new technology
- Lead, guide and support implementation resources to ensure sufficient subject matter domain knowledge is transferred to enable fit for purpose development for unique and complex domains
- Manage business process transformation
- Translate business requirements into detailed technical solution designs
- Develop detailed architecture design documents
- Build strong relationships with vendors and business stakeholders
- Act as SME on architecture standards and patterns
- Provide advice in relation to architecture and input to the strategic direction
- Effectively manage project stream (transformation sector) scope, schedule and budget
Project Manager & Principal Business Analyst
Department of Planning, Industry and Environment
11.2013 - 03.2017
- I was initially contracted to implement a new Geoscientific Information Gateway to display Geological Survey department data through a single portal
- This involved the merging of four systems into one
- This first role focused on vendor management and saw the project delivered within budget
- Strong vendor management to ensure project is delivered against agreed criteria
- Facilitate collaboration across all relevant stakeholders across all applications and business units
- Manage all project metrics especially scope, schedule, budget and quality outcomes
- Ensure requirements are adequately captured and validating outcomes reflect agency requirements
- Accurate project reporting in line with agency governance requirements
- Design and gain endorsement of detailed road map to replace and improve existing legacy applications
Consultant Project Manager, Business Analyst Manager
Lake Maintenance P/L
08.2011 - 02.2013
- Company Overview: Private Company contracted to NSW Department of Human Services (Housing)
- Lake Maintenance provides building, repair and maintenance services solely to a NSW Government client
- This role involved managing the analysis and design of a new work order application to automate receiving of work orders from the NSW government public housing maintenance application
- Private Company contracted to NSW Department of Human Services (Housing)
Project Manager – Part time
Emiris Group P/L
10.2009 - 08.2011
- Creation of business cases for ICT security risk analysis documentation
- Deciphering basic business requirement statements into High level requirements and working with the business to determine detailed business requirements in order to create an ICT security risk assessment
- Detailed use case scenario’s to depict interactions with business and new ICT security risk database
- Configuration and customisation of online Store Express web application
Snr ICT Business Analyst
Cambridge Integrated Solutions (Workers Compensation)
11.2008 - 03.2009
- Solving complex technical issues within the core application
- Managing tight deadlines and prioritising work loads for BA team
- Gathering business requirements and authoring of functional design documents and technical specifications for system modifications to promote better design to enable more efficient output by system users
- Efficient and time critical management of technical support and resolution of severe application problems which hindered the businesses ability to perform key functions
Business Process Analyst
WorkCover NSW
09.2008 - 11.2008
- This role involved the documentation of discreet business processes by creating detailed business process flow diagrams for over 200 business processes and from this creating assessment and Determination policies for various permissioning activities within the agency
- This task allowed the core business units to follow simple process flow diagrams to all their officers clear and concise processes to follow when making decisions on giving a licence to an applicant to ensure the correct outcome on each occasion
Project Lead – Work Management Project (Contract)
MLC – National Wealth Services
05.2008 - 09.2008
- In this short-term role, I was responsible for the Project Management of 1 stream of the Work Management Project (WMP)
- Within 10 weeks of my commencement, I successfully delivered the first release of the WMP with zero production defects
- I was able to achieve this with a 20% reduction of the budget by completing some of the analysis and testing work myself
Snr Business Analyst – ANPR project (Contract)
CrimTrac – Attorney Generals Australian Federal Government
11.2007 - 05.2008
- The ANPR (Automated Number Plate Recognition) project is a scoping study to ascertain the feasibility of where such an initiative is viable in Australia
- This role involves liaising with over 600 high level stakeholders from 21 government agencies to obtain the business requirements for a national information sharing initiative
- Contribution to the stakeholder strategy in terms of identification and clarification of various stakeholder groups and ensuring the correct level of stakeholders were being involved
- Responsible for the creation of workshop session material and devised workshop facilitation methods for senior level stakeholders
- Facilitated over 60 workshops which ranged in participants from 30 to 4 people in each session
- This involved using various workshop techniques in order to extrapolate the right level of business requirements
Senior Business Analyst – Legislative changes projects (Contract)
CommSuper – Australian Government
08.2007 - 11.2007
- Liaising with the business to gather high level and detailed business requirements (workshops, presentations and meetings)
- Creation of Business Requirements documentation using UML in Visio and Holocentric
- Creation of Functional Specification documentation
Contract Senior Business Analyst – PeopleSoft Student Administration Upgrade Project (Contract)
Central Queensland University
03.2007 - 08.2007
- The initiative of this project is to upgrade the Universities core system being PeopleSoft Student Administration from the current version 7.6 to the new version of 8.9 following the System Delivery Life Cycle using Prince 2 methodology
- My role in this project was to write Functional Specifications where no business requirements existed
- The requirements were gathered using a consultative approach with key stakeholders and Subject Matter experts
- The requirements were retrofitted to the Functional Specification using Mercury Quality Centre
- I was responsible for obtaining the business input and authorisation for these specifications
Lead Business Analyst - Program or Works (Contract)
University of Newcastle – Callaghan NSW
04.2006 - 03.2007
- The program of works consisted of more than 50 projects in which I managed a team of up to 30 Business Analyst and 3 testers, a small project and the entire testing function
Snr Business Analyst – Business Requirements – Insurance and Scheme Design.
WorkCover NSW – Gosford NSW
07.2004 - 05.2006
- During my position as a Senior Business Analyst in the (IMB) Information Management Branch my role was to manage the Business Analysis deliverables for the development and implementation of an enterprise architecture which consisted of a data warehousing solution, front end user application and reporting tools
Snr Business Analyst
Commonwealth Bank of Australia
11.2003 - 12.2003
- Snr Business Systems Analyst (Supply Chain) 01/01/2004 – 09/07/2004 (Permanent)
- I initially joined CBA in the capacity of Snr Support Analyst working on the resolution of support cases
- I was moved to the position of Snr Business Systems Analyst where I was responsible for the identifications of potential projects, analysis of current system and non-system procedures and tasks and documenting proposed changes and benefits
- Creation of business cases to gain business approval and design and facilitation of workshops to demonstrate objectives and identification of client’s requirements
PeopleSoft Snr Business Analyst (A/R and Billing Functional Module Lead)
Chubb Securities P/L
10.2003 - 10.2003
- Since joining the Atlas project under the governance of Chubb IT I was responsible for the functional design and configuration of 2 key financials modules with the change to the DB2 platform
PeopleSoft 8 Business Analyst
ANZ Banking Corporation
05.2002 - 12.2002
Education
Advanced Diploma - Human Resource Management and Industrial Relations
Hunter Institute of technology
01.1999
Higher School Certificate -
Henry Kendall High School
01.1993
Statement of Attainment - Mentoring in the workplace
Hunter Institute of technology
Certificate - Workplace Trainer Cat 2
Australian Institute of Management
Agile foundations -
Scrum master training -
NSW state govt
Pega Business Architect training -
ITIL Foundations -
Content manager training -
Project Management Essentials in Government -
Prince 2 Foundations -
Managing Projects Plus -
Skills
- Stakeholder engagement
- Project management
- Cyber security
- Communication
- Collaboration
- Delivery Management
- Project Scheduling
- Stakeholder Management
References
References available upon request.
Timeline
Principal Solution Delivery Manager
Department of Planning, Housing and Infrastructure
06.2023 - Current
Principal Project Manager – Complex projects
Department of Planning, Housing and Infrastructure
03.2021 - 06.2023
Principal Business Analyst – Business transformation
Department of Planning, Industry and Environment
07.2020 - 03.2021
Principal Business Systems Architect (Pega platform) – TMS transformation project
Department of Planning, Industry and Environment
03.2017 - 06.2020
Project Manager & Principal Business Analyst
Department of Planning, Industry and Environment
11.2013 - 03.2017
Consultant Project Manager, Business Analyst Manager
Lake Maintenance P/L
08.2011 - 02.2013
Project Manager – Part time
Emiris Group P/L
10.2009 - 08.2011
Snr ICT Business Analyst
Cambridge Integrated Solutions (Workers Compensation)
11.2008 - 03.2009
Business Process Analyst
WorkCover NSW
09.2008 - 11.2008
Project Lead – Work Management Project (Contract)
MLC – National Wealth Services
05.2008 - 09.2008
Snr Business Analyst – ANPR project (Contract)
CrimTrac – Attorney Generals Australian Federal Government
11.2007 - 05.2008
Senior Business Analyst – Legislative changes projects (Contract)
CommSuper – Australian Government
08.2007 - 11.2007
Contract Senior Business Analyst – PeopleSoft Student Administration Upgrade Project (Contract)
Central Queensland University
03.2007 - 08.2007
Lead Business Analyst - Program or Works (Contract)
University of Newcastle – Callaghan NSW
04.2006 - 03.2007
Snr Business Analyst – Business Requirements – Insurance and Scheme Design.
WorkCover NSW – Gosford NSW
07.2004 - 05.2006
Snr Business Analyst
Commonwealth Bank of Australia
11.2003 - 12.2003
PeopleSoft Snr Business Analyst (A/R and Billing Functional Module Lead)
Chubb Securities P/L
10.2003 - 10.2003
PeopleSoft 8 Business Analyst
ANZ Banking Corporation
05.2002 - 12.2002
Advanced Diploma - Human Resource Management and Industrial Relations
Hunter Institute of technology
Higher School Certificate -
Henry Kendall High School
Statement of Attainment - Mentoring in the workplace
Hunter Institute of technology
Certificate - Workplace Trainer Cat 2
Australian Institute of Management
Agile foundations -
Scrum master training -
NSW state govt
Pega Business Architect training -
ITIL Foundations -
Content manager training -
Project Management Essentials in Government -
Prince 2 Foundations -
Managing Projects Plus -
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