Emily Jenkins
Yanchep
Overview
12
12
years of professional experience
Work History
Case Support Officer & RCO
Department of Communities
2018.05 - 2023.10
- Booking appointments on behalf of clients and coordinating attendance & follow up admin
- Various communication with clients, through phone, email & in person
- Coordinating the roster within our team
- Ensuring all 56 children in our team have an annual list of needs met, be this appointments, school enrolments, food providence, Christmas party coordination and more
Customer Support
Stella Asia Pacific
2017.01 - 2018.05
- Over the phone customer support using various systems
- Complaint resolution
- Various KPI keeping
Manager
Dominos
2015.10 - 2017.01
Crew Trainer
McDonalds
2011.06 - 2015.10
Education
Diploma of Beauty -
W.A Beauty Academy
Certificate 2 in Financial Services -
Provide First Aid -
Certificate 2 in Community Services -
Trauma informed Advanced Practice -
Skills
- Suitable customer service skills
- Ability to learn & implement into practice quickly
- Keen for ongoing learning and growth opportunities
- Values team work
- Flexibility
- Understanding of professionalism
- Great communication & listening skills
- Punctual
Availability
Available everyday except Fridays
Timeline
Case Support Officer & RCO
Department of Communities
2018.05 - 2023.10
Customer Support
Stella Asia Pacific
2017.01 - 2018.05
Manager
Dominos
2015.10 - 2017.01
Crew Trainer
McDonalds
2011.06 - 2015.10
Diploma of Beauty -
W.A Beauty Academy