Emily Jensen
Geelong,VIC
Summary
Dedicated hospitality professional with management experience seeking transition into youth-focused roles. Proven ability to thrive in fast-paced environments, coupled with strong communication and leadership skills. Eager to leverage hospitality experience and academic background to make a positive impact in the youth sector.
Overview
5
5
years of professional experience
Work History
Arcade Attendant
Laserquest
Geelong, VIC
05.2023 - Current
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
Food & Beverage Shift Manager
Adventure Park
Wallington, VIC
11.2020 - Current
- Fostered a team atmosphere by prioritising communication and collaboration, resulting in higher employee engagement and morale.
- Enhanced employee performance with comprehensive training programs and ongoing coaching.
- Ensured high-quality beverage offerings, conducting regular quality control checks and maintaining strict sanitation standards.
- Resolved customer concerns promptly, fostering positive relationships and encouraging repeat business.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Waitress
La Porchetta
Geelong, VIC
10.2019 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Certificate IV - Youth Work
Gordon Institute of TAFE
Geelong, VIC06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
Timeline
Arcade Attendant
Laserquest
05.2023 - Current
Food & Beverage Shift Manager
Adventure Park
11.2020 - Current
Waitress
La Porchetta
10.2019 - 01.2020
Certificate IV - Youth Work
Gordon Institute of TAFE